Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

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Your username is your email address. If you forgot which email address you used, please contact customer service via email or click here for more options. If you forgot your password, please click here to recover it.

Steps to Resetting your cookies - Internet Explorer

  1. First, close all web browsers, then open the folder containing your cookies. For IE, the default location would be:

    C:\Documents and Settings\your_username\Cookies\
    (where "your_username" in the path above is whatever username you use to log in to Windows)

    cookie list
  2. Delete any cookies with "ChemACX" or "cambridgesoft" in the name in this folder.
    (You can do a Find File in your cookies folder for anything with "ChemACX" or "Cambridgesoft" in the name to find them all.).

    cookie list
  3. Now go to our web site: and click on the Login button in the Menu bar near the top of the page ( Login with your *email* address and password.

    Now you should be able to go to the web site in question (like or etc.) and use the site. If you don't log out, you can simply go to the web site and start searching whenever you need to use it.


Steps to Resetting your cookies - FireFox

  1. Launching Firefox, then go to the Tools menu and choose Options.

  2. Click on the Privacy tab, then click the Clear button for Cookies.
  3. Restart FireFox