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Question:

"Object reference" error is thrown while trying to insert [Reactants] autotext into the Preparation field with Enhanced Controls in E-Notebook 13.9 on Windows 8.1 Client

 

Answer:

When inserting insert Autotext [Reactants] into the Preparation field , the following error may appear in E-Notebook 13.9 on Windows 8.1 Client:


---------------------------
Insert "[Reactants]" AutoText
---------------------------
Sorry, Object reference not set to an instance of an object.
---------------------------
OK
---------------------------



CAUSE:

The root cause of the issue is related to CALIBRI Regular font in Windows 8.1 missing from the "C:\Windows\Fonts\" folder.



SOLUTION:

You should be able to find the files in the "C:\Windows\WinSxS\" folder. Open that folder in File Explorer and type 'calibri' in the search box at the top right. It should find all of the original calibri*.ttf files from your Windows 8.1 installation. Copy those files into the "C:\Windows\Fonts\" folder.



REFERENCE:

https://answers.microsoft.com/en-us/windows/forum/windows8_1-desktop/missing-calibri-font-in-windows-81/ec6ced94-2c2b-4219-a9c0-90fc1294728c



Created on: 9/30/2017
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