Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

Enterprise Support » FAQ


Question:

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

 

Answer:

If you are experiencing this problem your preferences files are corrupted, please uninstall ChemDraw Professional 16.0 then delete all PerkinElmer or Cambridgesoft PLIST files from the following folders:
Macintosh HD\Users\[username]\Library\Preferences\ByHost
Macintosh HD\Users\Shared\Library\Preferences
Macintosh HD\Users\[username]\Library\Preferences\

Download and install version 16.1:
http://sitelicense.cambridgesoft.com/sitelicense.cfm

Please retest the problem, after a clean installation the Analysis Window will work normally.



Created on: 6/7/2017
<< Back << Return to support home