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Enterprise Support » FAQ


Question:

Worksheet cannot be approved or rejected in the approval tab

 

Answer:

To clear up this issue: ■make note of the worksheet reference ID. ■Go into a db management tool ■Find the worksheet in the ELNWORKSHEETS table using the reference. Note the dbID. ■Find the approval record in the ELNWORKSHEETAPPROVALS table using the worksheet db ID, (WRKAPPWRKDBID) ■Set the WRKAPPSTATUSID to 0 in this record. ■In a new portal tab, started after the changes were made, approve the worksheet again.



Created on: 7/28/2015
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