Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

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Question:

During the installation, I receive the following error message. What can I do to fix this problem?

"Error 2738: Could not access VBScript run time for custom action”

Answer:

For Windows Vista and Windows 7

It’s a Windows Installer error (as it could not access VBScript run time for custom action). Vista for some reason doesn’t register VBScript, please try the following.

1. Select Command Prompt from the Start menu (Start > All Programs > Accessories)

2. Right click on the Command Prompt and select Run as administrator from the context menu

3. Type the following in the command prompt present in the “Administrator:Command Prompt’ window one by one.

cd %windir%\system32

regsvr32 vbscript.dll

4. You will get a “RegSvr32” dialog box with the message “DllRegisterServer in vbscript.dll succeeded”

5. Now retest the problem.

For Windows XP and Windows 2000

Please download and install the Windows Script 5.6 for Windows XP and 2000 from the following link and then retest the problem.

http://www.microsoft.com/downloads/details.aspx?FamilyID=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en&Hash=CC5YJ3C

Note:

This download installs Microsoft Windows Script containing Visual Basic Script Edition (VBScript.) Version 5.6, JScript Version 5.6, Windows Script Components, Windows Script Host 5.6, and Windows Script Runtime Version 5.6.


Created on: 10/20/2007