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Question:

Error: Adding trusted storage license source: System machine type does not match expected machine type while trying to activate ChemDraw or ChemOffice 17.x or later.

Answer:

In order to fix this error please try the following steps:

1. Remove all the files from: C:\ProgramData\PerkinElmerInformatics\FNE\17.0
2. Launch ChemDraw and perform the online activation.

If the issue continues please contact support (http://www.cambridgesoft.com/contact/support/) and provide your host ID for further assistance.


Created on: 1/9/2018