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Question:

How to fix the MS Word - Invalid File Format Error?

Answer:

User unable to access MS Word sections within ELN. When she clicks on a MS Word section in any ELN experiment, she receives the error message "Sorry, while opening MS Word Document, invalid file format" The user had previously changed her “File Block Settings” defaults in MS Word to view old Word files. We asked her to unmark the Open and Save boxes, this fixed the problem.


Created on: 5/30/2017