Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

Desktop Support » FAQ

Frequenty Asked Questions

Chem3D  -  PLUGIN - Win - Mac

Is there a Chem3D ActiveX Control Reference?

ChemDraw  -  Installation - Win - Mac

Does ChemDraw Support Citrix/Terminal Services?

ChemDraw  -  Miscellaneous - Win

Do you have an SDK for ChemDraw?

Chem3D  -  Compatibility - Win

Azure Information Protection freezes E-Notebook

ChemOffice Desktop  -  Installation / Launch - Win

Some of the programs installed with ChemDraw Prime 18 cannot be used.

ChemOffice Desktop  -  Editing / Performance / DataBase - Win

ChemFinder 17 crashes when opening database. Grid Spacing value set to "0"

ChemFinder  -  Editing / Performance / DataBase - Win

ChemFinder 17 crashes when opening database. Grid Spacing value set to "0"

ChemOffice Desktop  -  TIBCO Spotfire Web Player (incl. Consumer and Business Author) - Win

How can I change the structure size in ChemFinder 17.1?
- Drag the box/structure size.

ChemFinder  -  TIBCO Spotfire Web Player (incl. Consumer and Business Author) - Win

How can I change the structure size in ChemFinder 17.1?
- Drag the box/structure size.

ChemOffice Desktop  -  Installation / Activation Help

ChemDraw/ChemOffice installer will not work on Windows 10 64-bit system. (German)

ChemDraw  -  Activation Help - Win

What is the format for the Activate.ini text file?

ChemDraw  -  Installation / Activation Help / Registration / Troubleshooting

Unable to install or launch ChemDraw 17.1
error: Api-ms-win-crt-runtime-l1-1-0.dll missing

ChemOffice Desktop  -  Installation / Activation Help / Registration / Troubleshooting

Unable to install or launch ChemDraw 17.1
error: Api-ms-win-crt-runtime-l1-1-0.dll missing

Chem3D  -  Installation / Activation Help / Registration / Troubleshooting

Unable to install or launch ChemDraw 17.1
error: Api-ms-win-crt-runtime-l1-1-0.dll missing

ChemFinder  -  Installation / Activation Help / Registration / Troubleshooting

Unable to install or launch ChemDraw 17.1
error: Api-ms-win-crt-runtime-l1-1-0.dll missing

ChemDraw  -  Activation Help - Win - Mac

I am not able use v17.1 trial. it asks for an activation code.

ChemOffice Desktop  -  Activation Help - Win - Mac

I am not able use v17.1 trial. it asks for an activation code.

ChemFinder  -  Search / Errors - Win

ORA-00600 when searching structures in E-Notebook

ChemDraw  -  General operation - Win

Programs change file opening preference in Mac

ChemDraw  -  Activation Help / Registration - Win

How to get the Host ID of my PC | ChemOffice 17

ChemOffice Desktop  -  Activation Help / Registration - Win

How to get the Host ID of my PC | ChemOffice 17

Chem3D  -  Activation Help / Registration - Win

How to get the Host ID of my PC | ChemOffice 17

ChemScript  -  Activation Help / Registration - Win

How to get the Host ID of my PC | ChemOffice 17

ChemDraw  -  Drawing / Editing / Installation / General operation / Toolbars - Win

Why isn’t ChemDraw keeping my custom settings for the toolbars?

ChemOffice Desktop  -  Drawing / Editing / Installation / General operation / Toolbars - Win

Why isn’t ChemDraw keeping my custom settings for the toolbars?

ChemDraw  -  Drawing / Editing / Settings / Special Functions - Win - Mac

How to use the Lone Pair option in ChemDraw 17?

ChemOffice Desktop  -  Drawing / Editing / Settings / Special Functions - Win - Mac

How to use the Lone Pair option in ChemDraw 17?

E-Notebook Desktop  -  DataBase

ENDB_ACCESS login failed

ChemDraw  -  Name to Structure - Win

Is there a batch option for Name to Structure?

ChemOffice Desktop  -  Name to Structure - Win

Is there a batch option for Name to Structure?

ChemDraw  -  Drawing / Editing / General operation

How do I use the new hotkeys feature in ChemDraw 17.x

ChemOffice Desktop  -  Drawing / Editing / General operation

How do I use the new hotkeys feature in ChemDraw 17.x

ChemDraw  -  Drawing / Editing / Installation / Errors / General operation - Win

Monomer Editor (HELM) crashes to a .NET Framework Error on ChemDraw Professional 17

ChemOffice Desktop  -  Drawing / Editing / Installation / Errors / General operation - Win

Monomer Editor (HELM) crashes to a .NET Framework Error on ChemDraw Professional 17

ChemOffice Desktop  -  PLUGIN / ChemACX - Win

ChemDraw ActiveX plugin version 17 supported internet browsers

ChemDraw  -  Drawing / Editing / General operation - Win - Mac

How to make a style sheet default (Ex. ACS 1996) in ChemDraw?

ChemOffice Desktop  -  Activation Help - Win - Mac

How can I activate ChemDraw 17.x if the online activation fails?

ChemDraw  -  Security / Logging In / Activation Help / Toolbars / DataBase - Win

Unable to link SciFinder account to ChemDraw

ChemOffice Desktop  -  Security / Logging In / Activation Help / Toolbars / DataBase - Win

Unable to link SciFinder account to ChemDraw

E-Notebook Desktop  -  Troubleshooting - Win

Staging Area is not available. Error code: 1219

E-Notebook Desktop  -  Troubleshooting - Win

Does Editable PDF's work on ELN?

ChemDraw  -  Drawing / Editing / Toolbars - Mac

Small ChemDraw toolbar icons in high DPI or 4K displays

Chem3D  -  Drawing / Editing / Toolbars - Mac

Small ChemDraw toolbar icons in high DPI or 4K displays

ChemDraw  -  Copy and Paste / Editing - Win - Mac

How to Open ChemSketch files (*.sk2) with ChemDraw application.

ChemDraw  -  Copy and Paste / Drawing / Editing / Errors / Archiving / Export - Win

ChemDraw 16.1 crashing while pasting structures from MS Word 2016 to ChemDraw 16.
Windows 10 OS.

ChemOffice Desktop  -  Copy and Paste / Drawing / Editing / Errors / Archiving / Export - Win

ChemDraw 16.1 crashing while pasting structures from MS Word 2016 to ChemDraw 16.
Windows 10 OS.

E-Notebook Desktop  -  Editing / Errors / Performance / Export / ELN - Win

Unable to create "Product Table of Contents" in corrupted experiments - Enotebook 13

ChemDraw Prime/Professional  -  PLUGIN - Win

How do I Completely Uninstall CambridgeSoft ChemDraw Plugin Net?

E-Notebook Desktop  -  Activation Help / General operation - Win - Mac

How do I use Signals Notebook?

ChemOffice Desktop  -  Activation Help / General operation - Win - Mac

How do I use Signals Notebook?

ChemDraw  -  Drawing / Editing - Win - Mac

Document and Object Settings of a ChemDraw Document

ChemDraw  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

ChemOffice Desktop  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

Chem3D  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

ChemDraw  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemOffice Desktop  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

Chem3D  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemScript  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemFinder  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemDraw  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemOffice Desktop  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

Chem3D  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemScript  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemFinder  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

E-Notebook Desktop  -  Errors - Win

How to fix the MS Word - Invalid File Format Error?

E-Notebook Desktop  -  General operation - Win

How do I delete descriptions from print form tools on ELN 13?

ChemDraw  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

ChemOffice Desktop  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

Chem3D  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

ChemOffice Desktop  -  Search / ChemFinder for Word / General operation - Win

Can ChemFinder for Office search a file in SharePoint?

ChemFinder  -  Search / ChemFinder for Word / General operation - Win

Can ChemFinder for Office search a file in SharePoint?

ChemDraw  -  Installation / Activation Help / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemOffice Desktop  -  Installation / Activation Help / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

Chem3D  -  Installation / Activation Help / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemScript  -  Installation / Activation Help / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemFinder  -  Installation / Activation Help / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemOffice Desktop  -  Compatibility / Performance / Rendering / Export - Win - Mac

Unable to share Microsoft Office files containing embedded ChemDraw 16 structures between Mac and PC Operating Systems.

ChemDraw  -  General operation - Win - Mac

How to Open BioDraw Templates in ChemDraw Professional 16?

E-Notebook Desktop  -  Performance - Win

What is my experiment limit per notebook?

ChemDraw  -  Drawing / Editing / Miscellaneous / General operation - Win - Mac

Where can I download templates for ChemDraw?

ChemOffice Desktop  -  Drawing / Editing / Miscellaneous / General operation - Win - Mac

Where can I download templates for ChemDraw?

ChemOffice Desktop  -  PLUGIN / ChemACX / Upgrade / Troubleshooting / DataBase

After updating my Mozilla Firefox browser to version 52, I am not able to use ChemDraw Plugin. How can I fix this?

ChemDraw  -  Installation / Miscellaneous / Open / Launch / Screen Problems / Activation Help / General operation / Troubleshooting - Mac

When I open the help menu on my Mac the screen is blank.

ChemDraw  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

ChemOffice Desktop  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

Chem3D  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

ChemDraw  -  Drawing / Memory / Settings / Rendering / Export - Win - Mac

Unable to save ChemDraw files to TIFF or PNG with large document sizes.


Error: Out of memory

ChemOffice Desktop  -  Drawing / Memory / Settings / Rendering / Export - Win - Mac

Unable to save ChemDraw files to TIFF or PNG with large document sizes.


Error: Out of memory

ChemDraw  -  Drawing / Editing / Save / Export - Mac

Why is the Save As option missing in ChemDraw 16.0

ChemDraw  -  Drawing / Save / Export - Mac

Where is the Save As option in ChemDraw 16.0 for Mac?

ChemOffice Desktop  -  Copy and Paste / Special Functions - Win - Mac

Is Microsoft Edge internet browser supported for Elements?

ChemDraw  -  Activation Help - iOS

How do I activate my CDSL license on my iPad?

E-Notebook Desktop  -  Settings / Security / Logging In / User Administration

Unable to share Enotebook 13 experiments from other non-administrator Users within the same User Group.

ChemOffice Desktop  -  Settings / Security / Logging In / User Administration

Unable to share Enotebook 13 experiments from other non-administrator Users within the same User Group.

ChemDraw  -  Installation / Activation Help - iOS

How do I install the CDSL app on my iPad?

E-Notebook Desktop  -  Installation - Win

How can I create a shared E-Notebook 13.0 database?

E-Notebook Desktop  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemOffice Desktop  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemBioViz  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemDraw  -  Installation / Activation Help - Win

I'm having problems installing under Windows 8

ChemDraw  -  Editing / Launch / Errors / General operation - Win

When I double click a CDX file the “Error sending the command to the program” message appears.

ChemBioDraw  -  Editing / Launch / Errors / General operation - Win

When I double click a CDX file the “Error sending the command to the program” message appears.

ChemDraw  -  Memory / Save / General operation / Maintenance - Mac

ChemBioDraw takes a long time to save a file or crashes in Mac OS 10.7 (Lion) or 10.8 (Mountain Lion)

ChemBioDraw  -  Memory / Save / General operation / Maintenance - Mac

ChemBioDraw takes a long time to save a file or crashes in Mac OS 10.7 (Lion) or 10.8 (Mountain Lion)

Chem3D  -  Settings / MM2 / General operation / Settings / MM2 / General operation - Win

How do I customize the MM2 parameter tables in Chem3D/ChemBio3D 13.0?

ChemDraw  -  Drawing / Editing / Open / Errors / General operation - Win - Mac

Error reading CDXML document at line XX: not well-formed or invalid token

ChemBioDraw  -  Drawing / Editing / Open / Errors / General operation - Win - Mac

Error reading CDXML document at line XX: not well-formed or invalid token

E-Notebook Desktop  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

Inventory Desktop  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

ChemOffice Desktop  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

E-Notebook Desktop  -  Open / Settings / Security / Logging In - Win

Unable to Login to shared Enotebook database

Client PC on different subnet as server

ChemOffice Desktop  -  Open / Settings / Security / Logging In - Win

Unable to Login to shared Enotebook database

Client PC on different subnet as server

ChemDraw  -  Compatibility - iOS

Does ChemDraw iOS support Retina displays?

ChemDraw  -  Drawing / Editing - iOS

How do I change the direction of an arrow?

ChemDraw  -  Drawing / Editing - iOS

How do I add NoGo symbols to arrows in ChemDraw iOS?

ChemDraw  -  Installation / Launch / General operation - iOS

How do I switch ChemDraw / Chem3D for iPad to Japanese?

Chem3D  -  Installation / Launch / General operation - iOS

How do I switch ChemDraw / Chem3D for iPad to Japanese?

ChemDraw  -  Copy and Paste / Import / Compatibility - iOS

Can I open a ChemDraw for iPad document in Chem3D for iPad?

Chem3D  -  Copy and Paste / Import / Compatibility - iOS

Can I open a ChemDraw for iPad document in Chem3D for iPad?

E-Notebook Desktop  -  Data Migration / Compatibility

Migrating an Enotebook12 database running on SQL Server 2008 R2 to Enotebook13

ChemOffice Desktop  -  Data Migration / Compatibility

Migrating an Enotebook12 database running on SQL Server 2008 R2 to Enotebook13

E-Notebook Desktop  -  Print - Win

Issue:
In ELN, if I open an MS Office s