Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

Desktop Support » FAQ

Frequenty Asked Questions

ChemDraw / ChemBioDraw  -  Drawing / Editing / General operation

How do I use the new hotkeys feature in ChemDraw 17.x

ChemBioOffice / ChemOffice  -  Drawing / Editing / General operation

How do I use the new hotkeys feature in ChemDraw 17.x

ChemDraw / ChemBioDraw  -  Drawing / Editing / Installation / Errors / General operation - Win

Monomer Editor (HELM) crashes to a .NET Framework Error on ChemDraw Professional 17

ChemBioOffice / ChemOffice  -  Drawing / Editing / Installation / Errors / General operation - Win

Monomer Editor (HELM) crashes to a .NET Framework Error on ChemDraw Professional 17

ChemDraw / ChemBioDraw  -  Drag And Drop - Mac

How to recover old ChemDraw PICT files in High Resolution on a MAC OSX?


ChemDraw / ChemBioDraw  -  PLUGIN / ChemACX - Win

ChemDraw ActiveX plugin version 17 supported internet browsers

ChemBioOffice / ChemOffice  -  PLUGIN / ChemACX - Win

ChemDraw ActiveX plugin version 17 supported internet browsers

ChemDraw / ChemBioDraw  -  Drawing / Editing / General operation - Win - Mac

How to make a style sheet default (Ex. ACS 1996) in ChemDraw?

ChemDraw / ChemBioDraw  -  Activation Help. - Win - Mac

How can I activate ChemDraw 17.x if the online activation fails?

ChemBioOffice / ChemOffice  -  Activation Help. - Win - Mac

How can I activate ChemDraw 17.x if the online activation fails?

ChemDraw / ChemBioDraw  -  Security / Logging In / Activation Help. / Toolbars / DataBase - Win

Unable to link SciFinder account to ChemDraw

ChemBioOffice / ChemOffice  -  Security / Logging In / Activation Help. / Toolbars / DataBase - Win

Unable to link SciFinder account to ChemDraw

E-Notebook  -  Troubleshooting - Win

Staging Area is not available. Error code: 1219

ChemDraw / ChemBioDraw  -  ChemNMR - Win - Mac

How to change the solvent in the 1H NMR prediction?

E-Notebook  -  Troubleshooting - Win

Does Editable PDF's work on ELN?

ChemDraw / ChemBioDraw  -  Miscellaneous - Win

Where can I find hotkeys.xml file in ChemDraw 16.0 on Mac?

ChemDraw / ChemBioDraw  -  Drawing / Editing / Toolbars - Mac

Small ChemDraw toolbar icons in high DPI or 4K displays

Chem3D / ChemBio3D  -  Drawing / Editing / Toolbars - Mac

Small ChemDraw toolbar icons in high DPI or 4K displays

ChemBioOffice / ChemOffice  -  Search - Win - Mac

How to perform multiple CAS number search in ChemACX online database.

ChemDraw / ChemBioDraw  -  Copy and Paste / Editing - Win - Mac

How to Open ChemSketch files (*.sk2) with ChemDraw application.

ChemDraw / ChemBioDraw  -  Copy and Paste / Drawing / Editing / Errors / Archiving / Export - Win

ChemDraw 16.1 crashing while pasting structures from MS Word 2016 to ChemDraw 16.
Windows 10 OS.

ChemBioOffice / ChemOffice  -  Copy and Paste / Drawing / Editing / Errors / Archiving / Export - Win

ChemDraw 16.1 crashing while pasting structures from MS Word 2016 to ChemDraw 16.
Windows 10 OS.

E-Notebook  -  Editing / Errors / Performance / Export / ELN - Win

Unable to create "Product Table of Contents" in corrupted experiments - Enotebook 13

ChemDraw Prime/Professional  -  PLUGIN - Win

How do I Completely Uninstall CambridgeSoft ChemDraw Plugin Net?

E-Notebook  -  Activation Help. / General operation - Win - Mac

How do I use Signals Notebook?

ChemBioOffice / ChemOffice  -  Activation Help. / General operation - Win - Mac

How do I use Signals Notebook?

ChemDraw / ChemBioDraw  -  Drawing / Editing - Win - Mac

Document and Object Settings of a ChemDraw Document

ChemDraw / ChemBioDraw  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

ChemBioOffice / ChemOffice  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

Chem3D / ChemBio3D  -  Settings / Performance / Toolbars / Tracing / Logs - Mac

Cannot see any data in the Analysis Window. ChemDraw 16.0 Mac OS 10.11+

ChemDraw / ChemBioDraw  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemBioOffice / ChemOffice  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

Chem3D / ChemBio3D  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemScript  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemBioFinder  -  Editing / Code Help / Special Functions - Win

Where can I get coding details regarding CS ChemOffice Software Developer's Kit (SDK)?

ChemDraw / ChemBioDraw  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemBioOffice / ChemOffice  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

Chem3D / ChemBio3D  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemScript  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemBioFinder  -  PLUGIN / Settings / Excel / Rendering / Export - Win - Mac

CDXML structure properties for ChemDraw / Excel Plugin Functions

ChemDraw / ChemBioDraw  -  Installation

Unable to install ChemOffice Professional 2016 in Windows 10

ChemBioOffice / ChemOffice  -  Installation

Unable to install ChemOffice Professional 2016 in Windows 10

ChemDraw / ChemBioDraw  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

ChemBioOffice / ChemOffice  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

Chem3D / ChemBio3D  -  Settings / Code Help / Performance / Special Functions

How to get the Topological Diameter of my structure in Chem3D

ChemBioOffice / ChemOffice  -  Search / ChemFinder for Word / General operation - Win

Can ChemFinder for Office search a file in SharePoint?

ChemBioFinder  -  Search / ChemFinder for Word / General operation - Win

Can ChemFinder for Office search a file in SharePoint?

ChemDraw / ChemBioDraw  -  Search - Win - Mac

Querying SciFinder with ChemDraw (Professional Level)

ChemDraw / ChemBioDraw  -  Installation / Activation Help. / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemBioOffice / ChemOffice  -  Installation / Activation Help. / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

Chem3D / ChemBio3D  -  Installation / Activation Help. / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemScript  -  Installation / Activation Help. / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemBioFinder  -  Installation / Activation Help. / User Administration - Win - Mac

My site license's serial number for ChemDraw has expired. How do I renew my serial number?

ChemDraw / ChemBioDraw  -  Compatibility / Performance / Rendering / Export - Win - Mac

Unable to share Microsoft Office files containing embedded ChemDraw 16 structures between Mac and PC Operating Systems.

ChemBioOffice / ChemOffice  -  Compatibility / Performance / Rendering / Export - Win - Mac

Unable to share Microsoft Office files containing embedded ChemDraw 16 structures between Mac and PC Operating Systems.

Chem3D / ChemBio3D  -  Compatibility / Performance / Rendering / Export - Win - Mac

Unable to share Microsoft Office files containing embedded ChemDraw 16 structures between Mac and PC Operating Systems.

ChemDraw / ChemBioDraw  -  General operation - Win - Mac

How to Open BioDraw Templates in ChemDraw Professional 16?

E-Notebook  -  Performance - Win

What is my experiment limit per notebook?

ChemDraw / ChemBioDraw  -  Drawing / Editing / Miscellaneous / General operation - Win - Mac

Where can I download templates for ChemDraw?

ChemBioOffice / ChemOffice  -  Drawing / Editing / Miscellaneous / General operation - Win - Mac

Where can I download templates for ChemDraw?

ChemDraw / ChemBioDraw  -  PLUGIN / ChemACX / Upgrade / Troubleshooting / DataBase

After updating my Mozilla Firefox browser to version 52, I am not able to use ChemDraw Plugin. How can I fix this?

ChemBioOffice / ChemOffice  -  PLUGIN / ChemACX / Upgrade / Troubleshooting / DataBase

After updating my Mozilla Firefox browser to version 52, I am not able to use ChemDraw Plugin. How can I fix this?

ChemDraw / ChemBioDraw  -  Installation / Miscellaneous / Open / Launch / Screen Problems / Activation Help. / General operation / Troubleshooting - Mac

When I open the help menu on my Mac the screen is blank.

ChemDraw / ChemBioDraw  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

ChemBioOffice / ChemOffice  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

Chem3D / ChemBio3D  -  User Administration / Registration - Win - Mac - iOS

How do I deactivate my support account?

ChemDraw / ChemBioDraw  -  Drawing / Memory / Settings / Rendering / Export - Win - Mac

Unable to save ChemDraw files to TIFF or PNG with large document sizes.


Error: Out of memory

ChemBioOffice / ChemOffice  -  Drawing / Memory / Settings / Rendering / Export - Win - Mac

Unable to save ChemDraw files to TIFF or PNG with large document sizes.


Error: Out of memory

ChemDraw / ChemBioDraw  -  Drawing / Editing / Save / Export - Mac

Why is the Save As option missing in ChemDraw 16.0

ChemDraw / ChemBioDraw  -  Drawing / Save / Export - Mac

Where is the Save As option in ChemDraw 16.0 for Mac?

ChemBioOffice / ChemOffice  -  Copy and Paste / Special Functions - Win - Mac

Is Microsoft Edge internet browser supported for Elements?

Chem3D / ChemBio3D  -  Import / General operation - iOS

How do I transfer files from my computer to the Chem3D App in my iPad?

ChemDraw / ChemBioDraw  -  Activation Help. - iOS

How do I activate my CDSL license on my iPad?

E-Notebook  -  Settings / Security / Logging In / User Administration

Unable to share Enotebook 13 experiments from other non-administrator Users within the same User Group.

ChemBioOffice / ChemOffice  -  Settings / Security / Logging In / User Administration

Unable to share Enotebook 13 experiments from other non-administrator Users within the same User Group.

Chem3D / ChemBio3D  -  GAMESS - Win

How do I install GAMESS to work with ChemBio3D v15?

ChemBioOffice / ChemOffice  -  Settings / Security / Logging In / User Administration

Unable to create new users in Enotebook Workgroup:
Error: "Sorry, User does not have permission to perform this action"

ChemBioOffice / ChemOffice  -  Settings / Security / Logging In / User Administration

Unable to create new users in Enotebook Workgroup:
Error: "Sorry, User does not have permission to perform this action"

ChemDraw / ChemBioDraw  -  Installation / Activation Help. - iOS

How do I install the CDSL app on my iPad?

ChemBioOffice / ChemOffice  -  Settings / Sign and Close / Special Functions - Win

Enotebook 13 | How can I configure a “Close” option instead of “Print and Close” in my Chemistry Experiments?

E-Notebook  -  Installation - Win

How can I create a shared E-Notebook 13.0 database?

E-Notebook  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemBioOffice / ChemOffice  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemBioViz  -  Security / Logging In / User Administration / Maintenance - Win

Delete Enotebook users using the SQL Server Management Studio.

ChemDraw / ChemBioDraw  -  Installation / Activation Help. - Win

I'm having problems installing under Windows 8

ChemDraw / ChemBioDraw  -  Editing / Launch / Errors / General operation - Win

When I double click a CDX file the “Error sending the command to the program” message appears.

ChemBioDraw  -  Editing / Launch / Errors / General operation - Win

When I double click a CDX file the “Error sending the command to the program” message appears.

ChemDraw / ChemBioDraw  -  Memory / Save / General operation / Maintenance - Mac

ChemBioDraw takes a long time to save a file or crashes in Mac OS 10.7 (Lion) or 10.8 (Mountain Lion)

ChemBioDraw  -  Memory / Save / General operation / Maintenance - Mac

ChemBioDraw takes a long time to save a file or crashes in Mac OS 10.7 (Lion) or 10.8 (Mountain Lion)

Chem3D  -  Settings / MM2 / General operation - Win

How do I customize the MM2 parameter tables in Chem3D/ChemBio3D 13.0?

Chem3D / ChemBio3D  -  Settings / MM2 / General operation - Win

How do I customize the MM2 parameter tables in Chem3D/ChemBio3D 13.0?

ChemDraw / ChemBioDraw  -  Drawing / Editing / Open / Errors / General operation - Win - Mac

Error reading CDXML document at line XX: not well-formed or invalid token

ChemBioDraw  -  Drawing / Editing / Open / Errors / General operation - Win - Mac

Error reading CDXML document at line XX: not well-formed or invalid token

E-Notebook  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

Inventory  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

ChemBioOffice / ChemOffice  -  Launch / Settings / Performance / Log File / Maintenance

Transaction log file grows unexpectedly or becomes full in Inventory 12 and ENotebook 12 SQL databases

ChemBioOffice / ChemOffice  -  Settings / Inventory Manager / Security / Logging In / User Administration / Maintenance - Win

Unable to add new Users or Ro