CambridgeSoft will deliver the informatics applications environment and the technology staff required to maximize the productivity of your R&D organization.
There is no longer a need to worry about licensing fees, maintenance contracts, systems administration work or database support. Informatics Outsourcing provides the people, processes and technology to develop a unique level of service for your organization. For a monthly fee, CambridgeSoft will deliver the informatics applications and the technology staff required to maximize productivity. This service allows your organization to focus on science, while CambridgeSoft plans, implements and manages your technology environment.
The Ultra Services program is CambridgeSoft's personalized, premium service for supporting our customers. Organizations can take advantage of both telephone and electronic access to CambridgeSoft’s support scientists who can address:
- Usage and installation questions
- Product compatibility and interoperability questions
- Diagnostic review to help isolate the cause of a problem
- Configuration assistance
- Planning information for software updates and upgrades
- Assistance with problem resolution
Technical Support & Remote DBA Services
To complete our Management Services offerings, Technical Support and Remote DBA Services, for Oracle and SQL Server, are also available.
Click here for details about our Remote Database Administration Service.