Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

PerkinElmer Informatics Support News

Support Announcement

September 15, 2017

Sunset Notice – ChemBioOffice Desktop 14.x

As per the PerkinElmer Informatics Product Life Cycle, ChemBioOffice 14.x, including all Desktop 14.x suites and components have entered the Sunset phase, effective September 15th 2017. Unless otherwise provided, the Sunset phase shall end one (1) year from the effective date immediately above. On September 14th 2018, these versions of ChemBioOffice and related products will reach End of Life (“EOL”). During the Sunset phase, we will continue to provide limited support to each Customer with an active maintenance for this Product, as described in the Product Life Cycle. Except for the support options described in the PerkinElmer Informatics Product Life Cycle, once EOL is reached PerkinElmer will no longer provide support for these products. Desktop suite products include ChemDraw Std, ChemDraw Pro, ChemOffice Std, ChemBioDraw Ultra, ChemBioOffice Ultra and ChemBio3D Ultra. Customers using the ChemDraw Active-X control CDAX Const or CDAX Const NA 14.0 in E-Notebook (12.x) can continue using that version of CDAX and also upgrade their desktop environment to a later version of ChemDraw. Customers with a current Annual Subscription or under active maintenance are eligible for upgrade. Customers with existing perpetual licensing who are not currently under active maintenance can purchase an upgrade license.
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