Service plans provide you with one year of telephone and email support, as well any corrective software updates that we issue, and in some plans, upgrades to feature-enhanced future versions of the software product you initially licensed and more. Enterprise service plans are for Enterprise Solution Applications; desktop service plans are for Desktop Software Applications.
Enterprise Service
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This ultimate enterprise service package adds an assigned technical service scientist and professional services director for personalized service, 40 incident hours of extended professional services going beyond application support, a personalized customer connection web form, a quarterly service review, highest priority case resolution and more, to all the features of Enterprise Services Pro.
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This professional enterprise service package adds upgrades to feature-enhanced future versions of the software product you initally licensed, as well as corrective software updates, and more, to all the features of Enterprise Service Std.
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This basic enterprise service support package includes access to support scientists for questions about usage, installation, planning, and more. In addition, Enterprise Service Std also offers corrective software updates to the software version you initially licensed.
Desktop Service
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This ultimate desktop service package provides site-wide service for multiple seats. It adds an assigned technical service scientist and professional services director for personalized service, 40 incident hours of extended professional services going beyond application support, a personalized customer connection web form, a quarterly service review, highest priority case resolution and more, to Desktop Service Pro.
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This professional desktop service package adds upgrades to feature-enhanced future versions of the software product you initally licensed, as well as corrective software updates to Desktop Service Std.
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This standard desktop service package includes access to support scientists for questions about usage, installation, planning, and more. In addition, Desktop Service Std also offers any corrective software updates that we issue to the software version you initially licensed.