ChemBioOffice  -  Excel Add-Ins - Win

How to create .SD files from an Excel spreadsheet to import into ChemBioFinder Database(.mdb) How to sync .SD in Excel with ChemBioFinder database

E-Notebook  -  Memory - Win

Issue: ELN clients are getting the following error message when trying to add a new PDF section. "...an error occurred while executing the SQL Document_Cell.SAVE: ORA-01692: unable to extend lob segment..."

Pipette Tracker  -  Settings - Win

When I start to run a calibraton, there are no volumes showing

Pipette Tracker  -  Reporting - Win

How do I Add a count to a report?

Pipette Tracker  -  Reporting - Win

How do I edit reports?

ChemBioDraw  -  Excel Add-Ins - Win

After downloading a security update of Microsoft Office 2010, I am unable use ChemDraw for Excel.

ChemBioFinder  -  Miscellaneous - Win

I am trying to add a drop down selection menu in ChemBioFinder Form. For example a chemical is one of the following three: Polymer, inorganic, organic, then a drop down menu contain these three categories will appear, and the record contain a particular chemical will select one of the three.

ChemDraw  -  Editing - Win - Mac

I gave my colleague who uses a Windows platform my Mac Office document that has ChemDraw structures in it, but they can't edit any of the structures. Why?

ChemBioDraw  -  Editing - Win - Mac

I gave my colleague who uses a Windows platform my Mac Office document that has ChemDraw structures in it, but they can't edit any of the structures. Why?

ChemDraw  -  Editing - Mac

How come I can't double-click a ChemDraw structure to edit it on my Mac?

ChemBioDraw  -  Editing - Mac

How come I can't double-click a ChemDraw structure to edit it on my Mac?

ChemDraw  -  Excel Add-Ins - Win

I have installed version 12. ChemOffice menu does not appear in Excel. How do I load ChemDraw for Excel?

ChemBioDraw  -  Excel Add-Ins - Win

I have installed version 12. ChemOffice menu does not appear in Excel. How do I load ChemDraw for Excel?

Pipette Tracker  -  Log File - Win

How do I create a log for Pipette Tracker?

Pipette Tracker  -  Log File - Win

How do I create a log of communcation between Pipette Tracker and my instruments?

Pipette Tracker  -  Miscellaneous - Win

How do I create new MSSQL databases?

Pipette Tracker  -  Reporting - Win

How do I get the system date to show up in a report?

Pipette Tracker  -  Reporting - Win

Why is my report coming in more that one page when I use European regional settings instead of American settings?

E-Notebook  -  Print - Win

Issue: When attempting to export a PPT section to PDF I get the following error: Sorry an error ocurred while exporting section "MS PowerPoint Slideshow" of experiment "Experiment_Name". while exporting to PDF, Machine is low on resources.Please retry the operation with lesser number of experiments or increase the Memory...

E-Notebook  -  Miscellaneous

I am facing problem in which the reactions look distorted in Microsoft Word 2007 when reaction section is exported from E-Notebook 12.0.

ChemBioOffice  -  Installation - Win

How can I perform a silent installation or unattended installation of ChemBioOffice application on my machine?

ChemBioOffice  -  Installation - Win

ChemScript  -  Activation Help. - Win

Does the ChemBioOffice Ultra come with the ChemScript Pro and not the ChemScript Ultra? How to convert the Pro level to the Ultra level?

ChemScript  -  Code Help - Win

While tying to use the "countAtoms()" function, ChemScript skips the implicit hydrogen atoms. Is their way to get the correct value in ChemScript?

E-Notebook  -  Errors

ChemScript  -  Code Help

Is it possible to run ChemScript 12.0 with Python 3.2?

E-Notebook  -  Print - Win

Issue: After export to PDF or Sign and Close, the resulting PDF has boxes replacing some letters and symbols. They are also present also in the header for every page. It happens when the experiment contains PDF files created with PDF Creator Pilot. All rendered sections are affected. System has After Section rendering.

ChemBioFinder  -  Miscellaneous - Win

I want to have Ref Id field in the subform which should be linked to the main form and when clicked on that Ref Id should bring that particular record from the database. Like for example if I have Ref Id = 7 in the sub form and if I click over there it should bring that 7th record of the main form of ChemFinder database.

E-Notebook  -  Print - Win

Error message when exporting a large PowerPoint section to PDF. Acrobat distiller: C:\documents and settings\the logged in user to the machine\local settings\Temp\Enotebook\temp.ps cannot open this file The error message can say "cannot find file C:\documents and settings\the logged in user to the machine\local settings\Temp\Enotebook\temp.ps" or something similar depending on the ELN version.

ChemBioFinder  -  Print

ChemFinder  -  Print

ChemDraw  -  Copy and Paste - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemDraw  -  Print - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemDraw  -  Save - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

BioDraw  -  Copy and Paste - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

BioDraw  -  Print - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

BioDraw  -  Save - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemBioDraw  -  Copy and Paste - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemBioDraw  -  Print - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemBioDraw  -  Save - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As PDF. There is no structure in the PDF.

ChemFinder  -  Miscellaneous - Win

The Menu bar is not visible in ChemFinder 11.0. I have tried repairing and reinstalling the application, but without success. What can I do to fix the problem?

ChemBioFinder  -  Miscellaneous - Win

The Menu bar is not visible in ChemFinder 11.0. I have tried repairing and reinstalling the application, but without success. What can I do to fix the problem?

Databases  -  Miscellaneous

I have a CAS number, and I would like to know the structure associated with that CAS number. How can I do this?

ChemFinder  -  Launch - Win

I cannot launch ChemFinder. When I choose to open it, nothing happens.

ChemBioFinder  -  Launch - Win

I cannot launch ChemFinder. When I choose to open it, nothing happens.

Collect  -  Miscellaneous - Win

How can I get help for the BOD Magic system?

Collect  -  Settings - Win

How can I run Collect as a service?

Collect  -  Code Help - Win

How can I write to a database from the instrument manager?

Collect  -  Code Help - Win

How can I get the current instrument operation result values in the Advanced Control?

Collect  -  Code Help - Win

In the Advanced Control, how can I get the name of an operation?

Pipette Tracker  -  Miscellaneous - Win

I need an example of the uncertainty setup for balances

Pipette Tracker  -  Installation - Win

Pipette Trqacker is not connected to the databases, how can I connect it?

E-Notebook  -  Save

Pipette Tracker  -  Miscellaneous - Win

Why does the owner name not always show up on the report?

Pipette Tracker  -  Miscellaneous - Win

What is the cycle timer for when using Addition mode?

Pipette Tracker  -  Log File - Win

Where is the log for the Sync utilty located?

Pipette Tracker  -  Log File - Win

Where is the log for the database conversion located?

Pipette Tracker  -  Settings - Win

What are the intervals for?

Pipette Tracker  -  Security / Logging In - Win

I am locked out of Pipette Tracker and I do not remember the password to get in.

Pipette Tracker  -  Settings - Win

My pipettes are not showing up as due according to the selected interval.

Pipette Tracker  -  Miscellaneous - Win

How do I make Microsoft SQL Server Management Studio available?

Pipette Tracker  -  Miscellaneous - Win

The Sync tool is locked and produces a message that it is in use by another user when it is not.

Pipette Tracker  -  Settings - Win

How do I set different volumes for As found and As Calibrated calibrations?

ChemDraw  -  Settings - Win

How can I remove the online functionality from my software?

ChemBioDraw  -  Settings - Win

How can I remove the online functionality from my software?

ChemBio3D  -  Settings - Win

How can I remove the online functionality from my software?

Inventory  -  Miscellaneous - Win

How do I create my own Barcode?

ChemDraw  -  Excel Add-Ins - Win

While trying to access ChemDraw for Excel, I got the following error message and not able to use. How can I enable this feature?
“ChemDraw Excel requires a higher level of activation for ChemDraw ActiveX control."

ChemBioDraw  -  Excel Add-Ins - Win

While trying to access ChemDraw for Excel, I got the following error message and not able to use. How can I enable this feature?
“ChemDraw Excel requires a higher level of activation for ChemDraw ActiveX control."

Inventory  -  Search

Execution of user code in the .NET Framework is disabled. Enable clr enabled configuration option.

ChemDraw  -  Excel Add-Ins - Win

I have just installed ChemBio office 2010 and have been trying to use Chemdraw 12.0 in Excel. However despite Chemdrawexcel12 being ticked in the "add ins" I can not access any Chemdraw functionality. Is their any fix for this?

ChemBioDraw  -  Excel Add-Ins - Win

I have just installed ChemBio office 2010 and have been trying to use Chemdraw 12.0 in Excel. However despite Chemdrawexcel12 being ticked in the "add ins" I can not access any Chemdraw functionality. Is their any fix for this?

Collect  -  Log File - Win

How do I create a log to test the communcation between Collect and my instruments?

Collect  -  Settings - Win

Collect always gets only a 1 (or some other contant number) instead of the actual weight.

Collect  -  Settings - Win

My computer does not have an RS232 comport, how can I connect to my RS232 device?

Pipette Tracker  -  Reporting - Win

How can I get Pipette Tracker to print out a report automatically after each calibration?

Pipette Tracker  -  Search - Win

How can I use a barcode reader to bring up the device to calibrate in Pipette tracker automatically?

Pipette Tracker  -  Settings - Win

At run time in the calibration window, I am unable to change my environmental values, is it neccessary to go into "Setup |Environmental" to change them before the calibration each time?

Pipette Tracker  -  Settings - Win

What is the "cubic expansion" field that is disabled in the details tab in the calibration window?

Pipette Tracker  -  Reporting - Win

When using Vista or Windows 7, modified report templates do not appear to be modified in the PTUser folder in the Labtronics folder in the program files folder although the modifications can be seen when running the reports.

Pipette Tracker  -  Settings - Win

The calibration next due dates are not correct, they appear to be less than the interval selected.

Pipette Tracker  -  Security / Logging In - Win

how do I change the database password in MSSQL Express?

Pipette Tracker  -  Reporting - Win

In the report editor, I get an error message when I use the "Preview" tab.

Pipette Tracker  -  Settings - Win

When I select a test plan from the device setup window, i do not see all the tests plans that I see when I open "Setup | Test Plan".

Pipette Tracker  -  Settings - Win

When using a balance, the values are off by 1000 and the calibration fails.

Pipette Tracker  -  Miscellaneous - Win

Method and Test plan validation does not work

Pipette Tracker  -  Log File - Win

How to set up a log file in Pipette tracker?

ChemBioFinder  -  Editing - Win

Is there a way to disable the Loud camera click sound that ChemBioFinder makes whenever updating a record?

ChemDraw  -  Save - Mac

After upgrading to Mac OS 10.5, ChemDraw crashes each time I try to save a new ChemDraw file.

ChemDraw  -  Save - Win

Is there an example of the "Save As" method in C# that can help show me how to save my ChemDraw structure as an Enhanced Metafile?

ChemDraw  -  Code Help - Win

Is there an example of the "Save As" method in C# that can help show me how to save my ChemDraw structure as an Enhanced Metafile?

ChemBioDraw  -  Save - Win

Is there an example of the "Save As" method in C# that can help show me how to save my ChemDraw structure as an Enhanced Metafile?

ChemBioDraw  -  Code Help - Win

Is there an example of the "Save As" method in C# that can help show me how to save my ChemDraw structure as an Enhanced Metafile?

Pipette Tracker  -  Launch - Win

Pipette Tracker crashes after clicking OK or Cancel on the registration screen.

E-Notebook  -  Editing - Win

How to move the notebooks from one user to the other?

Pipette Tracker  -  Miscellaneous - Win

How do I create additional Device databases?

Pipette Tracker  -  Settings - Win

How do I get a Mettler AX balnce to communicate with Pipette Tracker?

Pipette Tracker  -  Settings

How do I create a filter in the Inventory and worklist windows?

ChemBioFinder  -  Miscellaneous - Win

How can we create Buttons(one or more) in ChemBioFinder form which can launch different webpages?

ChemBioFinder  -  Miscellaneous - Win

ChemBioFinder  -  Miscellaneous - Win

How do I add hyperlinks to ChemFinder?

ChemBioDraw  -  Miscellaneous - Win

How do I add hyperlinks to ChemFinder?

ChemBioDraw  -  Text - Win

ChemBioFinder  -  Miscellaneous - Win

ChemBioFinder  -  Miscellaneous - Win

ChemBio3D  -  GAMESS - Win

Is it possible for ChemBio3D to model interactions with transition metal ions?

Collect  -  Activation Help. - Win

Q: I am using Vista or Win 7and I cannot enter my Activation key

Collect  -  Miscellaneous - Win

Q: Can I extend the download trial period?

Collect  -  Miscellaneous - Win

Q: What is ‘Split Protocol’ for?

Collect  -  Miscellaneous - Win

Q: My instrument is not in the dropdown list of available instruments

Collect  -  Miscellaneous - Win

Q: How do I add a time or date stamp?

Collect  -  Miscellaneous - Win - Mac

Q: Does the ‘floating toolbar’ have to stay on top of my application?

Collect  -  Miscellaneous - Win

Q: How can I do timed collection?

Ensemble ELN  -  Installation - Win

Pipette Tracker  -  Miscellaneous

Q: I get an error on installing Pipette Tracker: MSSQL error: “An installation package for the product Microsoft SQL Server Native Client cannot be found. Try the installation again using a valid copy of the installation package ‘sqlncli.msi’”

Pipette Tracker  -  Miscellaneous

Q: When I Export to a pdf file, it comes out as a .txt

Pipette Tracker  -  Miscellaneous

Q: In ‘Interface Setup’ for a balance, the ‘Interface Type’ selection is blank.

Pipette Tracker  -  Miscellaneous

Q: I get ‘Runtime Error 13’ on starting a calibration.

Pipette Tracker  -  Miscellaneous

Q: When starting a calibration, the window switches to the runtime window and 'Start Run' becomes enabled again.

Pipette Tracker  -  Miscellaneous

Q: I get an error on installing Pipette Tracker: ‘ Error Install MS SQL Server Express in Windows XP SP3 / MSXML6 SP2’

Collect  -  Miscellaneous

Q: I get an error message: ‘Unable to Initialize the Labtronics Toolbar object.”

Collect  -  Miscellaneous

Q: I get a message, ‘Unable to loadWorkbook in Excel

Collect  -  Miscellaneous

Q: How do I find my Baud rate, Data bits, Stop bits and Parity?

Collect  -  Miscellaneous

Q: I get a message, ‘The command timed out before the instrument responded’ when using a bidirectional operation.

Collect  -  Miscellaneous

Q: How do I find out what comport I am using?

ChemBioDraw  -  Miscellaneous

How to convert .cdx files to .gif or .png

BioAssay  -  BioAssay HTS - Win

Text fields are converted to date when exporting to Excel

ChemDraw  -  PLUGIN - Win

When I try to install the McGraw-Hill ChemDraw plugin, I receive the following error: "Error 1402. Could not open key. Verify that you have sufficient access to that key, or contact personnel." How can I fix this?

ChemBioDraw  -  PLUGIN - Win

When I try to install the McGraw-Hill ChemDraw plugin, I receive the following error: "Error 1402. Could not open key. Verify that you have sufficient access to that key, or contact personnel." How can I fix this?

ChemFinder  -  Miscellaneous - Win

ChemBioFinder  -  Miscellaneous - Win

ChemDraw  -  Miscellaneous - Win

ChemDraw  -  Excel Add-Ins - Win

I'm looking for the latest ChemDraw Excel patch.

ChemBioOffice  -  Excel Add-Ins - Win

I'm looking for the latest ChemDraw Excel patch.

ChemBioDraw  -  Excel Add-Ins - Win

I'm looking for the latest ChemDraw Excel patch.

ChemFinder  -  Miscellaneous - Win

Where do I find more information about ChemFinder?

ChemBioFinder  -  Miscellaneous - Win

Where do I find more information about ChemFinder?

ChemDraw  -  Drawing - Win - Mac

Do you have any references on the graphical representation of stereochemical configuration?

ChemBioDraw  -  Drawing - Win - Mac

Do you have any references on the graphical representation of stereochemical configuration?

ChemDraw  -  Drawing - Win - Mac

Do you have any references on graphical representation standards?

ChemBioDraw  -  Drawing - Win - Mac

Do you have any references on graphical representation standards?

E-Notebook  -  Launch - Win

I am getting the following error when I attempt to log into my E-Notebook 12.0. I am using E-Notebook 12.0.1.0 on Windows. Is their any workaround for this issue?

“Sorry, Could not find a part of the path “C:\Documents and Settings\User_Name\Local Settings\Temp\ENOffline\......\.CollectionData.enxml”

ChemDraw  -  Editing - Win

I have a Word document containing structures that were pasted in using ISIS Draw. Is there a way to double click on these and edit them with ChemDraw?

ChemBioViz  -  BioViz - Win

ChemDraw  -  Drawing - Win - Mac

ChemDraw  -  Excel Add-Ins - Win

ChemBioDraw  -  Excel Add-Ins - Win

ChemDraw  -  Miscellaneous - Win - Mac

Is there a way to scan a chemical structure and edit it in ChemDraw?

Databases  -  ChemACX - Win - Mac

Why do I keep getting prompted to install the ChemDraw ActiveX control when using the ChemACX web site even though I already have it installed?

ChemFinder  -  Launch - Win

In ChemFinder application, I no longer have a File, View etc... menu bar. How can I get the menu bar back again?

ChemBioFinder  -  Launch - Win

In ChemFinder application, I no longer have a File, View etc... menu bar. How can I get the menu bar back again?

Inventory  -  Miscellaneous - Win

How do I backup and restore my Inventory database?

ChemBioFinder  -  Launch - Win

Accidentally, I removed the menu of ChemFinder. How can I get it back?

ChemDraw  -  Installation - Mac

After downloading the latest 12.0.3 Mac ChemDraw / ChemBioDraw installer, I am still being asked to register the product each time I open it. How do I resolve this problem?

ChemDraw  -  Activation Help. - Mac

After downloading the latest 12.0.3 Mac ChemDraw / ChemBioDraw installer, I am still being asked to register the product each time I open it. How do I resolve this problem?

ChemBioFinder  -  Miscellaneous - Win

How do I control the order in which the fields appear when I export to SD File?

Chem3D  -  Miscellaneous - Win

Do you have any further documentation on the topological calculations?

ChemBio3D  -  Miscellaneous - Win

Do you have any further documentation on the topological calculations?

ChemFinder  -  CAL - Win

How do I join two text strings using CAL?

ChemFinder  -  Code Help - Win

How do I join two text strings using CAL?

ChemBioFinder  -  CAL - Win

How do I join two text strings using CAL?

ChemBioFinder  -  Code Help - Win

How do I join two text strings using CAL?

ChemDraw  -  Copy and Paste - Win

Q: How come when I paste a ChemDraw Object from Word 2010 into ChemDraw I receive an error stating that the object does not fit on the page and is then placed as an image?

ChemBioDraw  -  Copy and Paste - Win

Q: How come when I paste a ChemDraw Object from Word 2010 into ChemDraw I receive an error stating that the object does not fit on the page and is then placed as an image?

ChemDraw  -  Copy and Paste - Win

Q: Why did I lose part of the ChemDraw structure that I pasted from Word 2010 back into ChemDraw?

ChemBioDraw  -  Copy and Paste - Win

Q: Why did I lose part of the ChemDraw structure that I pasted from Word 2010 back into ChemDraw?

ChemDraw  -  Installation - Mac

ChemDraw  -  Registration - Mac

ChemBioDraw  -  Installation - Mac

ChemBioDraw  -  Registration - Mac

ChemOffice  -  Miscellaneous - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemOffice  -  Excel Add-Ins - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemDraw  -  Miscellaneous - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemDraw  -  Excel Add-Ins - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemBioOffice  -  Miscellaneous - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemBioOffice  -  Excel Add-Ins - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemBioDraw  -  Miscellaneous - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemBioDraw  -  Excel Add-Ins - Win

I need to be able to create customized labels for R-Groups for analysis in Excel.

ChemDraw  -  Copy and Paste - Win

When I copy and paste into Word the structure is cut off and in the upper left side of the box or no structure appears at all.

BioDraw  -  Copy and Paste - Win

When I copy and paste into Word the structure is cut off and in the upper left side of the box or no structure appears at all.

ChemBioDraw  -  Copy and Paste - Win

When I copy and paste into Word the structure is cut off and in the upper left side of the box or no structure appears at all.

ChemDraw  -  Drawing - Win

Stereochemical assignments from perspective drawings can be problematic since they change if the drawing is rotated.

BioDraw  -  Drawing - Win

Stereochemical assignments from perspective drawings can be problematic since they change if the drawing is rotated.

ChemBioDraw  -  Drawing - Win

Stereochemical assignments from perspective drawings can be problematic since they change if the drawing is rotated.

ChemOffice  -  Installation - Win

ChemOffice  -  Errors - Win

ChemBioOffice  -  Installation - Win

ChemBioOffice  -  Errors - Win

ChemFinder  -  Miscellaneous - Win

ChemFinder  -  Settings - Win

ChemBioFinder  -  Miscellaneous - Win

ChemBioFinder  -  Settings - Win

ChemDraw  -  Save - Win

Structure disappears when Savings as "PDF or XPS" in a Word 2007 SP2 document.

BioDraw  -  Save - Win

Structure disappears when Savings as "PDF or XPS" in a Word 2007 SP2 document.

ChemBioDraw  -  Save - Win

Structure disappears when Savings as "PDF or XPS" in a Word 2007 SP2 document.

ChemDraw  -  Structure to Name - Win - Mac

Which naming convention (IUPAC, etc.) is used to generate names using the Structure to Name tool?

ChemScript  -  Code Help - Win

ChemOffice  -  Miscellaneous - Win - Mac

Is your software ADA certified?

ChemDraw  -  Miscellaneous - Win - Mac

Is your software ADA certified?

ChemBioOffice  -  Miscellaneous - Win - Mac

Is your software ADA certified?

ChemBioDraw  -  Miscellaneous - Win - Mac

Is your software ADA certified?

BioAssay  -  Launch - Win

ChemOffice  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

ChemDraw  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

Chem3D  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

ChemFinder  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

Databases  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

E-Notebook  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

BioAssay  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

Inventory  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

BioDraw  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

ChemBio3D  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

ChemBioFinder  -  Activation Help. - Win

I tried the Activate over Internet option, but that did not work. How do I get an activation code?

ChemDraw  -  Editing - Win

In my Word document, the embedded ChemDraw structures are disappeared. Instead of ChemDraw structures, it shows {EMBED ChemDraw.Document.6.0}. How can i fix this issue?

ChemBioDraw  -  Editing - Win

In my Word document, the embedded ChemDraw structures are disappeared. Instead of ChemDraw structures, it shows {EMBED ChemDraw.Document.6.0}. How can i fix this issue?

ChemFinder  -  Settings - Win

ChemBioFinder  -  Settings - Win

ChemFinder  -  PLUGIN - Win

ChemBioFinder  -  PLUGIN - Win

Chem3D  -  MM2 - Win

When I do a minimization, the results I get are not what I expected.

ChemBio3D  -  MM2 - Win

When I do a minimization, the results I get are not what I expected.

ChemDraw  -  Excel Add-Ins - Win

After applying the Excel 12.0.2 patch, I can't import SD Files into ChemDraw Excel.

ChemBioDraw  -  Excel Add-Ins - Win

After applying the Excel 12.0.2 patch, I can't import SD Files into ChemDraw Excel.

ChemDraw  -  Text - Win

ChemBioDraw  -  Text - Win

E-Notebook  -  Text - Win

E-Notebook  -  Open - Win

ChemOffice  -  Upgrade - Win

ChemDraw  -  Upgrade - Win

ChemBioOffice  -  Upgrade - Win

ChemBioDraw  -  Upgrade - Win

E-Notebook  -  Errors - Win

E-Notebook  -  Launch - Win

I got the following time out connection error when opening ELN 12.0. How can i fix this issue?

"Sorry an error occurred while opening a client connection to central database: an error occurred while executing the SQL “Open”; Login timeout expired
Unable to complete login process due to delay in login response Shared Memory Provider: Timeout error [258]

ChemDraw  -  Settings - Mac

BioDraw  -  Settings - Mac

ChemBioDraw  -  Settings - Mac

ChemDraw  -  Open - Mac

BioDraw  -  Open - Mac

ChemBioDraw  -  Open - Mac

E-Notebook  -  Data Migration - Win

I’m getting errors when I try to migrate my ELN Desktop/WG database to version 12.0 What can I do to fix this problem?

ChemDraw  -  Excel Add-Ins - Win

I can not disable/enable ChemDraw for Excel 12.0.

ChemBioDraw  -  Excel Add-Ins - Win

I can not disable/enable ChemDraw for Excel 12.0.

E-Notebook  -  Editing - Win

In E-Notebook 12.0 I have only the “Print and Close” option in the context menu. How can I configure the “Close” option instead of “Print and Close”?

E-Notebook  -  Miscellaneous - Win

Where is my E-Notebook data? I'd like to move my database to my home computer or back up the data.

ChemOffice  -  Mnova

How do I activate Mnova that came with ChemBioOffice?

ChemBioOffice  -  Mnova

How do I activate Mnova that came with ChemBioOffice?

Inventory  -  Launch - Win

When I launch Inventory, I am asked for a username and password, but I don't know what the password is.

ChemDraw  -  ChemProp - Win

How can we calculate pKa?

ChemDraw  -  MOPAC - Win

How can we calculate pKa?

Chem3D  -  ChemProp - Win

How can we calculate pKa?

Chem3D  -  MOPAC - Win

How can we calculate pKa?

ChemBioDraw  -  ChemProp - Win

How can we calculate pKa?

ChemBioDraw  -  MOPAC - Win

How can we calculate pKa?

ChemBio3D  -  ChemProp - Win

How can we calculate pKa?

ChemBio3D  -  MOPAC - Win

How can we calculate pKa?

Chem3D  -  MOPAC - Win

When does each type of MOPAC calculation apply, and how accurate are they?

ChemBio3D  -  MOPAC - Win

When does each type of MOPAC calculation apply, and how accurate are they?

Chem3D  -  MOPAC - Win

Where do I find help on all the MOPAC parameters?

ChemBio3D  -  MOPAC - Win

Where do I find help on all the MOPAC parameters?

E-Notebook  -  Launch - Win

When I launch E-Notebook, I am asked for a username and password, but I don't know what the password is.

ChemDraw  -  Copy and Paste - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemDraw  -  Miscellaneous - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemDraw  -  Save - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemBioDraw  -  Copy and Paste - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemBioDraw  -  Miscellaneous - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemBioDraw  -  Save - Win

I'm using Word 2007SP2 and Acrobat 9. After pasting ChemDraw structure into Word, I choose Save As, and then choose Adobe PDF. There is no structure in the PDF.

ChemDraw  -  PLUGIN - Win

I'm using Windows Vista and Internet Explorer 8. ChemDraw ActiveX 12.0 is not loading.

Databases  -  PLUGIN - Win

I'm using Windows Vista and Internet Explorer 8. ChemDraw ActiveX 12.0 is not loading.

ChemBioDraw  -  PLUGIN - Win

I'm using Windows Vista and Internet Explorer 8. ChemDraw ActiveX 12.0 is not loading.

ChemOffice  -  Settings - Win

Error message in the browse part of inventory

ChemOffice  -  Performance - Win

Error message in the browse part of inventory

ChemOffice  -  User Administration - Win

Error message in the browse part of inventory

BioOffice  -  Settings - Win

Error message in the browse part of inventory

BioOffice  -  Performance - Win

Error message in the browse part of inventory

BioOffice  -  User Administration - Win

Error message in the browse part of inventory

ChemBioOffice  -  Settings - Win

Error message in the browse part of inventory

ChemBioOffice  -  Performance - Win

Error message in the browse part of inventory

ChemBioOffice  -  User Administration - Win

Error message in the browse part of inventory

BioDraw  -  Editing - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

BioDraw  -  Miscellaneous - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

BioDraw  -  Settings - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

BioDraw  -  Performance - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

ChemBioDraw  -  Editing - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

ChemBioDraw  -  Miscellaneous - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

ChemBioDraw  -  Settings - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

ChemBioDraw  -  Performance - Win

Add "Helvetica" and other custom fonts to ChemBioDraw Ultra

BioAssay  -  Launch - Win

When I launch BioAssay, I am asked for a username and password, but I don't know what the password is.

ChemDraw  -  Open - Win - Mac

How do I share a ChemBioDraw / ChemDraw template file so that someone else can open it?

BioDraw  -  Open - Win - Mac

How do I share a ChemBioDraw / ChemDraw template file so that someone else can open it?

ChemBioDraw  -  Open - Win - Mac

How do I share a ChemBioDraw / ChemDraw template file so that someone else can open it?

ChemOffice  -  Installation - Win

After installing CambridgeSoft v.12 product (especially Desktop SQL applications on Windows XP SP2), the machine reboots endlessly. What can I do to fix this problem?

E-Notebook  -  Installation - Win

After installing CambridgeSoft v.12 product (especially Desktop SQL applications on Windows XP SP2), the machine reboots endlessly. What can I do to fix this problem?

BioAssay  -  Installation - Win

After installing CambridgeSoft v.12 product (especially Desktop SQL applications on Windows XP SP2), the machine reboots endlessly. What can I do to fix this problem?

Inventory  -  Installation - Win

After installing CambridgeSoft v.12 product (especially Desktop SQL applications on Windows XP SP2), the machine reboots endlessly. What can I do to fix this problem?

ChemBioOffice  -  Installation - Win

After installing CambridgeSoft v.12 product (especially Desktop SQL applications on Windows XP SP2), the machine reboots endlessly. What can I do to fix this problem?

E-Notebook  -  Launch - Win

E-Notebook locks up when launching. It appears to be stuck trying to load a page.

ChemOffice  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemDraw  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

Chem3D  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemFinder  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemBioOffice  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemBioDraw  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemBioViz  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemBio3D  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

ChemBioFinder  -  Installation - Win

After uninstalling version 11.0 desktop software on Windows Vista and rebooting the system, Background Intelligent Transfer Server (BITS) is no longer listed under Service. How do I get BITS back?

Inventory  -  Import - Win

Q: How do I import my existing chemical inventory from MS Excel into CambridgeSoft Inventory?

Inventory  -  Excel Add-Ins - Win

Q: How do I import my existing chemical inventory from MS Excel into CambridgeSoft Inventory?

Inventory  -  Inventory Manager - Win

Q: How do I import my existing chemical inventory from MS Excel into CambridgeSoft Inventory?

Inventory  -  Data Migration - Win

Q: How do I import my existing chemical inventory from MS Excel into CambridgeSoft Inventory?

ChemOffice  -  Settings - Win

Delete "Sample" link from ChemOffice homepage

E-Notebook  -  Data Migration - Win

During E-Notebook backup, I receive the following error message. What can I do to fix this problem?

Run-time error '13': Type mismatch

E-Notebook  -  Miscellaneous - Win

E-Notebook  -  User Administration - Win

ChemDraw  -  Save - Win

ChemBioDraw  -  Save - Win

E-Notebook  -  Launch - Win

E-Notebook 9 works fine when launched under the Admin account it was installed under, but I'm a Power User or a User and I get an error when I try to launch it.

E-Notebook  -  Launch - Win

When I launch E-Notebook, I get an error similar to: connection could not be established: an error occured while opening a client connection: while opening connection to business tier: two erros occurred while acquiring a cryptographic context

Chem3D  -  MOPAC - Win

I just upgraded my 9.0 version of Chem3D and now MOPAC is gone.

ChemBio3D  -  MOPAC - Win

I just upgraded my 9.0 version of Chem3D and now MOPAC is gone.

Inventory  -  Miscellaneous - Win

When I upgrade Inventory database from version 9.0 to 10.0, it gives following error:

Application Error:
Timeout Expired: The Timeout period elapsed prior to completion of the operation or the server is not responding. Please contact your system administrator or CambridgeSoft Support.

E-Notebook  -  Miscellaneous - Win

How do I create new users in E-Notebook?

E-Notebook  -  Data Migration - Win

After using he E-Notebook Data Migration tool in the Start menu t o transfer my 8.0 E-Notebook to 9, I find that when I open the 9.0 E-Notebook, my 8.0 data is not there.

Chem3D  -  MM2 - Win

How does ChemBio3D calculate "Total Energy" for enantiomeric molecules in a non-chiral environment, such as crystals of (1S,2R,8R,8aR)-octahydroindolizine-1,2,8-triol versus its enantiomer, (1R,2S,8S,8aS)-octahydroindolizine-1,2,8-triol?

ChemBio3D  -  MM2 - Win

How does ChemBio3D calculate "Total Energy" for enantiomeric molecules in a non-chiral environment, such as crystals of (1S,2R,8R,8aR)-octahydroindolizine-1,2,8-triol versus its enantiomer, (1R,2S,8S,8aS)-octahydroindolizine-1,2,8-triol?

E-Notebook  -  Open - Win

After restore the E-Notebook 11.0 database from our old computer using a BAK file I cannot log on to E-Notebook, even though the restoration was successful. Are there some user system files that need to change/check after this process in the new computer?

E-Notebook  -  Launch - Win

After restore the E-Notebook 11.0 database from our old computer using a BAK file I cannot log on to E-Notebook, even though the restoration was successful. Are there some user system files that need to change/check after this process in the new computer?

E-Notebook  -  Data Migration - Win

After restore the E-Notebook 11.0 database from our old computer using a BAK file I cannot log on to E-Notebook, even though the restoration was successful. Are there some user system files that need to change/check after this process in the new computer?

Databases  -  ChemOffice WebServer - Win

The ChemOffice Enterprise 9.0 application can not search or display chemical structures from the latest ChemACX database version 10.9.1

Databases  -  ChemACX - Win

The ChemOffice Enterprise 9.0 application can not search or display chemical structures from the latest ChemACX database version 10.9.1

ChemDraw  -  Miscellaneous - Win - Mac

I can only drag the drawing area window to a certain point. I can't make the drawing area the full size of my screen. Also, sometimes the scroll bars are not available. How do I increase the drawing area in ChemDraw?

ChemDraw  -  Miscellaneous - Win - Mac

The InChi and Inchi keys generated by CambridgeSoft differ from the ones published on Wikipedia.

ChemBioDraw  -  Miscellaneous - Win - Mac

The InChi and Inchi keys generated by CambridgeSoft differ from the ones published on Wikipedia.

ChemDraw  -  Editing - Win

Is there any way to silence the loud beeps that occur when one incorrectly clicks in the ChemDraw 11.0 application?

ChemBioDraw  -  Editing - Win

Is there any way to silence the loud beeps that occur when one incorrectly clicks in the ChemDraw 11.0 application?

ChemDraw  -  Installation - Win

During the installation, I receive the following error message. What can I do to fix this problem?

"Error 2738: Could not access VBScript run time for custom action”

Chem3D  -  Open - Win

ChemBio3D  -  Open - Win

ChemScript  -  Errors - Win

ChemFinder  -  Print - Win

How to remove the header and footer when printing in form view

ChemBioFinder  -  Print - Win

How to remove the header and footer when printing in form view

ChemFinder  -  Open - Win

After applying form security, I can no longer open the form. It gives following error: "This is the Pro version. Opening this form is not allowed."

ChemBioFinder  -  Open - Win

After applying form security, I can no longer open the form. It gives following error: "This is the Pro version. Opening this form is not allowed."

E-Notebook  -  Data Migration - Win

I'm migrating the data from version 9/10 to version 11. During the migration, I get an error similar to:

Errors during data model migration part 1
424:ENMigrate9_11:Object required

E-Notebook  -  Data Migration - Win

ChemOffice  -  Installation - Win

ChemDraw  -  Installation - Win

E-Notebook  -  Miscellaneous

How to configure ELN to have Notebooks created by administrators but not by users?

Inventory  -  Miscellaneous - Win

How do I migrate my existing Inventory database to the Inventory 11.0?

ChemOffice  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

E-Notebook  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

BioAssay  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

Inventory  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

ChemBioOffice  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

ChemBioDraw  -  Installation - Win

During the installation of SQL Server 2005 (express edition) on Windows XP SP3, I receive the following error message. What can I do to fix this problem?

“The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”

ChemFinder  -  Import - Win

When import a SD file which into ChemFinder11.0, Japanese characters in the SD file is garbled

ChemBioFinder  -  Import - Win

When import a SD file which into ChemFinder11.0, Japanese characters in the SD file is garbled

ChemFinder  -  Import - Win

When import a SD file which into ChemFinder11.0, Japanese characters in the SD file is garbled

ChemBioFinder  -  Import - Win

When import a SD file which into ChemFinder11.0, Japanese characters in the SD file is garbled

ChemFinder  -  Import - Win

ChemBioFinder  -  Import - Win

E-Notebook  -  Print - Win

How do I modify the Header or Footer when printing or exporting from E-Notebook?

ChemDraw  -  Text - Win

When I paste a structure into Word and print to PDF, atom labels are extremely mispositioned and misscaled.

ChemBioDraw  -  Text - Win

When I paste a structure into Word and print to PDF, atom labels are extremely mispositioned and misscaled.

Chem3D  -  MOPAC - Win

When I try to run a MOPAC minimization, I get the following error: output file doesn't exist! error: Cannot locate output file!

ChemBio3D  -  MOPAC - Win

When I try to run a MOPAC minimization, I get the following error: output file doesn't exist! error: Cannot locate output file!

ChemOffice  -  Activation Help. - Win

What is Activation and why do I need to do it?

ChemDraw  -  Activation Help. - Win

What is Activation and why do I need to do it?

Chem3D  -  Activation Help. - Win

What is Activation and why do I need to do it?

ChemFinder  -  Activation Help. - Win

What is Activation and why do I need to do it?

Databases  -  Activation Help. - Win

What is Activation and why do I need to do it?

E-Notebook  -  Activation Help. - Win

What is Activation and why do I need to do it?

BioAssay  -  Activation Help. - Win

What is Activation and why do I need to do it?

Inventory  -  Activation Help. - Win

What is Activation and why do I need to do it?

BioDraw  -  Activation Help. - Win

What is Activation and why do I need to do it?

ChemBio3D  -  Activation Help. - Win

What is Activation and why do I need to do it?

ChemBioFinder  -  Activation Help. - Win

What is Activation and why do I need to do it?

ChemOffice  -  Miscellaneous - Mac

I have ChemOffice Ultra 4.0 and the box label indicates that I have everything, but CS MOPAC Pro.

E-Notebook  -  Launch - Win

How to change the password in Desktop E- Notebook (or Workgroup E-Notebook), for a user who lost the password information?

E-Notebook  -  Launch - Win

ChemDraw  -  PLUGIN - Win

Adding the ChemDraw Control to a userform in Excel causes the following error:

"Run-time error '28' Out of stack space" error.

ChemBioDraw  -  PLUGIN - Win

Adding the ChemDraw Control to a userform in Excel causes the following error:

"Run-time error '28' Out of stack space" error.

ChemDraw  -  Launch - Mac

I launch ChemDraw 7 under MacOS 10.2. I double click on the application and it bounces in the dock like it's opening, but it never launches.

ChemDraw  -  Miscellaneous - Mac

ChemDraw is very slow on certain operations.

ChemOffice  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

ChemDraw  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

Chem3D  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

ChemBio3D  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

ChemBioFinder  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

ChemFinder  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

Databases  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

E-Notebook  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

BioAssay  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

Inventory  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

BioDraw  -  Code Help - Win - Mac

I purchased software from CambridgeSoft, and I need codes.

ChemDraw  -  Launch - Win - Mac

When I launch, I am being prompted to locate the ChemDraw Items folder.

BioDraw  -  Launch - Win - Mac

When I launch, I am being prompted to locate the ChemDraw Items folder.

ChemBioDraw  -  Launch - Win - Mac

When I launch, I am being prompted to locate the ChemDraw Items folder.

E-Notebook  -  Miscellaneous - Win

How do I add a new property to the Reactants table on a Reaction page?

ChemDraw  -  Copy and Paste - Win

After I copy and paste a structure with Enhanced stereochemistry into Accord, the enhanced stereochemsitry is lost.

BioDraw  -  Copy and Paste - Win

After I copy and paste a structure with Enhanced stereochemistry into Accord, the enhanced stereochemsitry is lost.

ChemBioDraw  -  Copy and Paste - Win

After I copy and paste a structure with Enhanced stereochemistry into Accord, the enhanced stereochemsitry is lost.

ChemDraw  -  PLUGIN - Mac

How do I get the ChemDraw Plugin to work for "all users" using a single Macintosh?

ChemDraw  -  Errors - Mac

I get an “unexpected error occurred (#-1)” error when opening the Document Settings from the File menu.

BioDraw  -  Errors - Mac

I get an “unexpected error occurred (#-1)” error when opening the Document Settings from the File menu.

ChemBioDraw  -  Errors - Mac

I get an “unexpected error occurred (#-1)” error when opening the Document Settings from the File menu.

ChemDraw  -  Launch - Win

When I launch ChemDraw, it crashes.

BioDraw  -  Launch - Win

When I launch ChemDraw, it crashes.

ChemBioDraw  -  Launch - Win

When I launch ChemDraw, it crashes.

E-Notebook  -  Launch - Win

When I launch E-Notebook, I get an error occured while opening a client connection: while opening connection to business tier

ChemDraw  -  ChemProp - Win - Mac

I used ChemBioDraw (or ChemDraw) to compute a property (like boiling point, logP, etc.) and the value it produced is different than the literature value for the structure.

ChemBioDraw  -  ChemProp - Win - Mac

I used ChemBioDraw (or ChemDraw) to compute a property (like boiling point, logP, etc.) and the value it produced is different than the literature value for the structure.

ChemOffice  -  Activation Help. - Win

I am getting a message that I cannot activate the software because the "Activation Limit Reached". How do I get more?

ChemDraw  -  PLUGIN - Win

You have an ActiveX control, ChemDraw, developed in C++. When you try to use this control on an Excel 2000 VBA form, you receive the following error:

The object invoked has disconnected from its client

Inventory  -  Miscellaneous - Win

Question: How do I change a barcode style?

Inventory  -  Installation - Win

How do I set up Inventory so that multiple users can access the same database?

ChemOffice  -  Installation - Win

During the installation, I get an error that the "CRC check failed".

BioOffice  -  Installation - Win

During the installation, I get an error that the "CRC check failed".

ChemDraw  -  Save - Mac

If I modify a CD drawing and immediately want to save it (save from menu or command-s), then I get the error message: "That document is already open and modified perhaps by another application" and a CD_Temp.# file is generated. If I click "Stop" and then the closing button of the document window followed by "Don't Save", the document is closed. Reopening shows that savings occurred correctly.

ChemFinder  -  Open - Win

I am getting a File Error that references a .MST file when I attempt to open a ChemFinder database.

ChemBioFinder  -  Open - Win

I am getting a File Error that references a .MST file when I attempt to open a ChemFinder database.

ChemOffice  -  Copy and Paste - Win

When I paste structures into Microsoft Word or other applications, the result is a poor looking low resolution image.

ChemDraw  -  Copy and Paste - Win

When I paste structures into Microsoft Word or other applications, the result is a poor looking low resolution image.

BioDraw  -  Copy and Paste - Win

When I paste structures into Microsoft Word or other applications, the result is a poor looking low resolution image.

BioOffice  -  Copy and Paste - Win

When I paste structures into Microsoft Word or other applications, the result is a poor looking low resolution image.

Inventory  -  ChemACX - Win

When I launch Inventory, I get a message saying that it cannot find ChemACX. What do I do?

E-Notebook  -  Data Migration - Win

How do I migrate a multi-user E-Notebook 9 Desktop database to version 10?

E-Notebook  -  Launch - Win

When I launch E-Notebook, I get "an error occured while opening a client connection: while opening connection to business tier:"

Inventory  -  Launch - Win

I am trying to connect to an Inventory database on another computer, but I keep getting an "Application error: SQL Server does not exist or access denied."

ChemOffice  -  Installation - Win

How do I install MestReC?

ChemOffice  -  Miscellaneous - Win

Where is the MestReC trial?

ChemDraw  -  Copy and Paste - Win

When I copy and paste structures into Microsoft applications like Word or PowerPoint, text gets squished together.

ChemFinder  -  Import - Win

I receive the following message when I attempt to import an SDF into ChemFinder:

Could not lock table "MolTable"; currently in use by user on machine .

ChemBioFinder  -  Import - Win

I receive the following message when I attempt to import an SDF into ChemFinder:

Could not lock table "MolTable"; currently in use by user on machine .

ChemFinder  -  BioViz - Win

Whenever I try to use BioViz to make a plot, ChemFinder gives me an "Access Violation" error.

ChemBioFinder  -  BioViz - Win

Whenever I try to use BioViz to make a plot, ChemFinder gives me an "Access Violation" error.

Chem3D  -  Surfaces - Win

After computing the surface for a molecule, I choose to display a LUMO Molecular Orbital, however the HOMO orbital is actually displayed.

ChemBio3D  -  Surfaces - Win

After computing the surface for a molecule, I choose to display a LUMO Molecular Orbital, however the HOMO orbital is actually displayed.

ChemDraw  -  Drawing - Win - Mac

How are attachment points determined when drawing using templates?

ChemFinder  -  CAL - Win

The sample script under "CAL Commands DDE Syntax" in the ChemFinder Help does not seem to work properly. Specifically, the DOS ERASE C:\DATA.TMP line does not appear to work.

ChemBioFinder  -  CAL - Win

The sample script under "CAL Commands DDE Syntax" in the ChemFinder Help does not seem to work properly. Specifically, the DOS ERASE C:\DATA.TMP line does not appear to work.

Chem3D  -  Miscellaneous - Win

Do you have further documentation on CS Mechanics not covered in the manual?

ChemBio3D  -  Miscellaneous - Win

Do you have further documentation on CS Mechanics not covered in the manual?

ChemDraw  -  Text - Mac

When I click on an atom with the text tool, the text box appears, but I cannot type anything in it.

E-Notebook  -  Launch - Win

When I try to launch E-Notebook, I get an error similar to:

Sorry, SQL Server yourcomputername\CAMBRIDGESOFT does not exist.

[Microsoft][ODBC SQL Server Driver][DBMSLPCN]SQL Server does not exist or access denied.

[Microsoft][ODBC SQL Server Driver][DBMSLPCN]ConnectionOpen (Connect()).

E-Notebook  -  Print - Win

I'm having problems printing or exporting from E-Notebook.

ChemOffice  -  Installation - Win

I just downloaded the software, but when I try to run the installer I downloaded, I get an error stating "This is not a valid Win32 application."

ChemDraw  -  ChemNMR - Win - Mac

Is there a way to change the spectrometer frequency used in the ChemNMR estimation?

ChemFinder  -  Miscellaneous - Win

My ChemFinder toolbars have disappeared.

ChemBioFinder  -  Miscellaneous - Win

My ChemFinder toolbars have disappeared.

Chem3D  -  PLUGIN - Win

How do I add a Chem3D model to a Power Point document so that I can control it like I do in Chem3D?

ChemBio3D  -  PLUGIN - Win

How do I add a Chem3D model to a Power Point document so that I can control it like I do in Chem3D?

ChemDraw  -  Screen Problems - Mac

When starting ChemDraw the drawing area is very small, consisting of only scroll bars and maximise/minimize/close butttons. It is located at the extreme bottom right hand corner of the Macintosh screen.

E-Notebook  -  Miscellaneous - Win

In E-Notebook 9, how do I change the default drawing and text settings in the Reaction window?

Chem3D  -  Miscellaneous - Win

I can't move an atom with the arrow tool.

ChemBio3D  -  Miscellaneous - Win

I can't move an atom with the arrow tool.

ChemOffice  -  Launch - Win

When I launch one of the ChemOffice applications, I get the following error:

"Fatal Error: Execution cannot continue as the language dependent resource file C:\Resources\1033\sqlsvc.RLL could not be loaded"

Chem3D  -  Gaussian - Win

I just updated to Gaussian 03W C.02 and now when I ty to run a Gaussian calculation from Chem3D, I get an error stating, "error: Gaussian interrupted for some reason."

ChemBio3D  -  Gaussian - Win

I just updated to Gaussian 03W C.02 and now when I ty to run a Gaussian calculation from Chem3D, I get an error stating, "error: Gaussian interrupted for some reason."

Databases  -  ChemIndex - Win

How do I install the database cds/DVDs like ChemIndex or ChemACX?

ChemDraw  -  Excel Add-Ins - Win

I see distorted structures and inappropriately sized cells to hold those structures after sorting a worksheet (while the structures are collapsed) and then redisplaying them.

E-Notebook  -  Editing - Win

I am logged into E-Notebook 9 in single user mode. I am not able to delete pages or notebooks. The Delete option is grayed out.

E-Notebook  -  Launch - Win

When I launch E-Notebook 9, I get the following error:

Sorry an error occurred while opening a client connection: while setting up connection business tier: Overflow

Inventory  -  Miscellaneous - Win

When you try to reorder the columns in the container grid preferences form, you get an error message.

ChemDraw  -  Excel Add-Ins - Win

ChemDraw for Excel is extremely slow in opening Excel worksheets.

E-Notebook  -  Editing - Win

In E-Notebook 9, I am getting an error when I click in the grid of a reaction to change a value. It says "Sorry, the page "some_page_name" is in use by Servername\Username, Session #xx."

ChemOffice  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

ChemDraw  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

Chem3D  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

ChemFinder  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

Databases  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

E-Notebook  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

BioAssay  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

Inventory  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

BioDraw  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

ChemBio3D  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

ChemBioFinder  -  Activation Help. - Win

After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.

ChemOffice  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

ChemDraw  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

Chem3D  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

ChemFinder  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

Databases  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

E-Notebook  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

BioAssay  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

Inventory  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

BioDraw  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

ChemBio3D  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

ChemBioFinder  -  Activation Help. - Win

I received an activation code from CambridgeSoft, but after typing the activation code in the designated field, the Activate button is still grayed out.

Chem3D  -  Drawing - Win

How can I create nanotubes in Chem3D?

ChemBio3D  -  Drawing - Win

How can I create nanotubes in Chem3D?

ChemDraw  -  Drawing - Win - Mac

Do you have any Nanotube templates?

ChemDraw  -  Installation - Win

During the installation, I get a 1935 error.

ChemOffice  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemDraw  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

Chem3D  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemFinder  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

Databases  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

E-Notebook  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

BioAssay  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

Inventory  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

BioDraw  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemBio3D  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemBioFinder  -  Code Help - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemDraw  -  Installation - Win

I just got ChemDraw 9, but the codes on the ReadMe First card do not work when I try to install.

ChemDraw  -  Miscellaneous - Win

Can I use the DDE interface to programmatically control ChemDraw?

ChemDraw  -  Installation - Win

During the installation of t he 9.0 version, I get a 1901 error.

ChemOffice  -  Installation - Win

During the installation of the 9.0 version, I get a 1901 error.

BioDraw  -  Installation - Win

The installation of BioDraw hangs up every time the install gets to the sample pathways. The only thing I can do is cancel the installation.

ChemOffice  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

ChemDraw  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

Chem3D  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

ChemBio3D  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

ChemBioFinder  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

ChemFinder  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

Databases  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

E-Notebook  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

BioAssay  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

Inventory  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

BioDraw  -  Activation Help. - Win

I cannot activate the trial because the serial number I got in the email was listed as "connection failure".

ChemOffice  -  Installation - Win

During the installation, I get a 1935 error.

ChemOffice  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

ChemDraw  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

Chem3D  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

ChemFinder  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

Databases  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

E-Notebook  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

BioAssay  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

Inventory  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

BioDraw  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

ChemBio3D  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

ChemBioFinder  -  Activation Help. - Win

When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"

ChemDraw  -  Save - Mac

Whenever I try to save a file ChemDraw indicates that the file is already open and being modified by another program. Unchanged work is saved as a temporary file.

ChemOffice  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

Inventory  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

BioDraw  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

ChemBio3D  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

ChemBioFinder  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

ChemDraw  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

Chem3D  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

ChemFinder  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

Databases  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

E-Notebook  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

BioAssay  -  Code Help - Win

I tested the Trial verison of ChemOffice Ultra 2004. I have since purchased the ChemOffice Ultra 2004 software. How do I update the installed software with the new license?

ChemDraw  -  Excel Add-Ins - Win

I'd like for ChemDraw for Excel to use different drawing/text settings for structures.

ChemDraw  -  PLUGIN - Win

Any page that uses the ChemDraw Plugin locks up and freezes my computer.

ChemOffice  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

ChemDraw  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

Chem3D  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

ChemFinder  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

ChemBioFinder  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

Databases  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

E-Notebook  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

BioAssay  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

Inventory  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

BioDraw  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

ChemBio3D  -  Code Help - Win

When I launch the software, I get an error that the license has expired.

ChemOffice  -  Activation Help. - Win

How many activations do I get?

ChemDraw  -  Activation Help. - Win

How many activations do I get?

Chem3D  -  Activation Help. - Win

How many activations do I get?

ChemBio3D  -  Activation Help. - Win

How many activations do I get?

ChemBioFinder  -  Activation Help. - Win

How many activations do I get?

ChemFinder  -  Activation Help. - Win

How many activations do I get?

Databases  -  Activation Help. - Win

How many activations do I get?

E-Notebook  -  Activation Help. - Win

How many activations do I get?

BioAssay  -  Activation Help. - Win

How many activations do I get?

Inventory  -  Activation Help. - Win

How many activations do I get?

BioDraw  -  Activation Help. - Win

How many activations do I get?

ChemOffice  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

ChemDraw  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

Chem3D  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

ChemBio3D  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

ChemBioFinder  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

ChemFinder  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

Databases  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

E-Notebook  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

BioAssay  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

Inventory  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

BioDraw  -  Activation Help. - Win

How do I activate BioDraw (PathWorks)?

BioDraw  -  Miscellaneous - Win

What is PathWorks?

BioDraw  -  Launch - Win

How do I activate BioDraw (PathWorks)?

BioDraw  -  Installation - Win

My BioDraw (Pathworks) cd-rom is not recognized by my cd-rom drive.

ChemOffice  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

ChemDraw  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

Chem3D  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

ChemFinder  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

ChemBioFinder  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

Databases  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

E-Notebook  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

BioAssay  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

Inventory  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

BioDraw  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

ChemBio3D  -  Code Help - Win - Mac

I lost my serial number and/or registration code for a product that came on cd-rom/DVD

ChemOffice  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

ChemDraw  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

Chem3D  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

ChemFinder  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

ChemBioFinder  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

Databases  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

E-Notebook  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

BioAssay  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

Inventory  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

BioDraw  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

ChemBio3D  -  Code Help - Win

When I launch the software, I always get prompted for codes. It never remembers them.

ChemOffice  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

ChemDraw  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

Chem3D  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

ChemFinder  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

Databases  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

E-Notebook  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

BioAssay  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

Inventory  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

BioDraw  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

ChemBio3D  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

ChemBioFinder  -  Code Help - Win

I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

ChemOffice  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

ChemDraw  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

Chem3D  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

ChemFinder  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

Databases  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

E-Notebook  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

BioAssay  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

Inventory  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

BioDraw  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

ChemBio3D  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

ChemBioFinder  -  Code Help - Win

I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.

ChemOffice  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

ChemDraw  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

Chem3D  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

ChemFinder  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

Databases  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

E-Notebook  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

BioAssay  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

Inventory  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

BioDraw  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

ChemBio3D  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

ChemBioFinder  -  Code Help - Win

I purchased a chemistry book that came with your software, but I lost the installation codes.

ChemOffice  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

ChemDraw  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

Chem3D  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

ChemFinder  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

Databases  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

E-Notebook  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

BioAssay  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

Inventory  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

BioDraw  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

ChemBio3D  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

ChemBioFinder  -  Code Help - Win

During the installation, I get an error that the serial number or registration code is invalid.

ChemOffice  -  Activation Help. - Win

How do I activate my software?

ChemDraw  -  Activation Help. - Win

How do I activate my software?

Chem3D  -  Activation Help. - Win

How do I activate my software?

ChemFinder  -  Activation Help. - Win

How do I activate my software?

Databases  -  Activation Help. - Win

How do I activate my software?

E-Notebook  -  Activation Help. - Win

How do I activate my software?

Inventory  -  Activation Help. - Win

How do I activate my software?

BioDraw  -  Activation Help. - Win

How do I activate my software?

ChemBio3D  -  Activation Help. - Win

How do I activate my software?

ChemBioFinder  -  Activation Help. - Win

How do I activate my software?

Inventory  -  Miscellaneous - Win

When I create a new container or edit a container, the Supplier Name list is too long, so I would like to hide the suppliers I don't care about.

Inventory  -  Print - Win

What bar code readers, and bar code printers does Inventory Ultra/Pro support/recommend?

ChemDraw  -  Structure to Name - Win - Mac

The Structure to Name feature is grayed out or does not appear in the Structure menu in my copy of ChemDraw.

ChemFinder  -  ChemFinder for Word - Win

Word Add-Ins do not appear in Word 2003.

ChemBioFinder  -  ChemFinder for Word - Win

Word Add-Ins do not appear in Word 2003.

ChemDraw  -  Miscellaneous - Mac

In Chemdraw Items, I have replaced the standard CS ChemDraw HotKeys.txt file with my own file (by using the standard txt file, modifying it and then saving it). When I open ChemDraw (after restarting my computer) and try to use the Hotkeys, I get the error message: "CS ChemDraw HotKeys.txt" must be saved as a plain text file.

Chem3D  -  Launch - Win

When launching Chem3D Ultra 7.0, the user receives this message: "Failed to update the system registry. Please try using REGEDIT."

ChemBio3D  -  Launch - Win

When launching Chem3D Ultra 7.0, the user receives this message: "Failed to update the system registry. Please try using REGEDIT."

ChemDraw  -  Installation - Win

I installed Cameo for ChemDraw 7, however the Cameo menu does not appear when I launch ChemDraw.

ChemDraw  -  Miscellaneous - Win

How do I create a text file of SMILES strings from my structures or an SD File?

Chem3D  -  Miscellaneous - Win

What type of energy is the ChemSAR Repulsion Energy descriptor?

ChemBio3D  -  Miscellaneous - Win

What type of energy is the ChemSAR Repulsion Energy descriptor?

ChemDraw  -  Structure to Name - Win - Mac

When using the Structure to Name utility in ChemDraw Ultra 8, I get an error indicating, "Sorry, a name could not be generated for that structure." Yet, in ChemDraw 7, a name was generated.

ChemOffice  -  Installation - Win

I installed the Trial version. I just purchased the full version. I installed the software, but I get a message that the software is or will expire.

ChemDraw  -  Drawing - Win - Mac

It would be nice to be able to "stretch" the TLC dots to make them oval-shaped instead of circular, and grey instead of black. These features would enable the user to create something closer to reality.

Databases  -  The Merck Index - Win - Mac

In the online version, search results displays first 5 reactions or results and when there are more records found, it refuses to advance to the next 5 or remaining records. This happens using #records button or the arrows near this button. When you click on the last displayed rec (#5) the information displayed is of the first record!

ChemDraw  -  ChemProp - Win

There is no reference to ClogP or CMR in the Chemical Properties window.

ChemFinder  -  Miscellaneous - Win

Structures are out of sync from the data.

ChemBioFinder  -  Miscellaneous - Win

Structures are out of sync from the data.

ChemDraw  -  Open - Mac

Every time I try to Open a document, ChemDraw crashes.

Databases  -  The Merck Index - Win

I am not able to export records from the Merck Index. The Export options are grayed out.

E-Notebook  -  Miscellaneous - Win

I'd like to modify the settings of the default Word document in a Word section.

ChemDraw  -  Drawing - Win - Mac

I can't draw a wavy bond because the wavy bond tool is missing from my copy of chemDraw Std 8.0.

ChemDraw  -  Miscellaneous - Win

While using ChemDraw, I get a warning message indicating that someone else is using the same serial number, yet the serial number displayed in the warning is not my serial number.

ChemOffice  -  Miscellaneous - Win

While using one of the ChemOffice components, I get a warning message indicating that someone else is using the same serial number, yet the serial number displayed in the warning is not my serial number.

Databases  -  Ashgate Drugs - Win

When I launch the Ashgate Drugs database, I get a "Error 2303" warning. If I click OK, I am asked to browse for a folder. Which folder should I choose?

ChemDraw  -  Print - Mac

Documents won't print because the setting for reduce or enlarge in the page setup comes up as 2970%; if I change to 100%, they will print, but I don't want to go through this every time.

ChemDraw  -  Miscellaneous - Win

When ChemDraw is launched from within our RS3 registration application, atoms labeled as "X" (to indicate a halogen) are not recognized as valid. If I copy and paste from a separately launched ChemDraw, it is ok.

ChemDraw  -  Miscellaneous - Win

After upgrading to ChemDraw 8, structures containing atom labels with H's (such as OH or NH) were not recognized correctly by Accelrys' RS3 Excel product.

ChemDraw  -  Editing - Win

I used to be able to double click on a structure in RS3 and ChemDraw would open for editing. After upgrading to 8, ChemDraw no longer launches.

ChemFinder  -  Miscellaneous - Win

The database is not in the order I expect. If I go to the last record in the database, it is not the last record I input.

ChemBioFinder  -  Miscellaneous - Win

The database is not in the order I expect. If I go to the last record in the database, it is not the last record I input.

ChemDraw  -  ChemNMR - Win - Mac

ChemNMR options do not appear in the Structure menu.

ChemDraw  -  Settings - Win - Mac

I just upgraded ChemDraw and now I can no longer use Apply Document settings in the File menu to existing drawings.

ChemOffice  -  Installation - Win

I have downloaded the installer from your site, but now I am having trouble installing. For example, when I try to run the installer, I get an error message indicating that the installer isn't a valid WIN32 application.

Chem3D  -  Launch - Win

After launching chem3D, no matter what I do, I get an error that the elements.tbl cannot be found.

ChemBio3D  -  Launch - Win

After launching chem3D, no matter what I do, I get an error that the elements.tbl cannot be found.

ChemFinder  -  Import - Win

When I import an SD File and choose to merge it with an existing database with the option to skip the record if a similar record already exists, I find that the data is still importing, when it shouldn't be.

ChemBioFinder  -  Import - Win

When I import an SD File and choose to merge it with an existing database with the option to skip the record if a similar record already exists, I find that the data is still importing, when it shouldn't be.

ChemDraw  -  Installation - Win

During the installation, I receive the following error message: "1607: Unable to install InstallShield Scripting Runtime".

ChemDraw  -  Editing - Win

When I double click on a structure in a Word document, I make a change, and then return to Word, but when I return, the structure is now very small.

ChemOffice  -  Installation - Win

I'm installing an older version of ChemOffice, and I get the following error during the install:

A file transfer error occurred.
Please check your target location and try again.
Error Number: -1
Related File: C:\ChemOffice\ChemDraw\ChemDraw.exe

ChemDraw  -  Name to Structure - Win

The Name to Structure feature is grayed out in my copy of ChemDraw.

ChemDraw  -  Excel Add-Ins - Win

When I copy an Excel sheet with embedded ChemDraw structure, structures don't get copied.

ChemDraw  -  PLUGIN - Win

The ChemDraw Plugin is very slow to start up.

ChemDraw  -  Miscellaneous - Win

Copying the structures from ChemDraw into PowerPoint works okay; the structures look good. However, when I introduce animations the captions and atom labels look distorted. It seems that this problem is only with office XP, as with 2000 the same document looks OK.

E-Notebook  -  Miscellaneous - Win

In order to be recognized as valid (for patents priorities for example), a lab notebook has to be written in a book with bounded and numbered sheets, with a date for each experiment. It also has to be regularly validated by two signatures. How does E-Notebook achive this validity?

ChemOffice  -  Installation - Win

During the installation, I get the following message "Installshield wizard completed, the wizard was interrupted before ChemOffice Ultra 2004 could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again."

ChemDraw  -  Excel Add-Ins - Win

I get an Automation error after I add the ChemDraw for Excel Add-In.

ChemOffice  -  Installation - Win

During the installation, I receive the following error message: "1607: Unable to install InstallShield Scripting Runtime".

ChemDraw  -  Excel Add-Ins - Win

Excel Add-Ins do not work with MS Office 2003.

Chem3D  -  Miscellaneous - Win

I have Chem3D 8.0 and the Overlay command does not seem to work.

ChemBio3D  -  Miscellaneous - Win

I have Chem3D 8.0 and the Overlay command does not seem to work.

ChemDraw  -  CLogP - Win

What is the difference between logP and ClogP?

ChemOffice  -  Miscellaneous - Win

When I launch or quit Word XP, I get errors about an expired macro, written by CambridgeSoft.

ChemFinder  -  ChemFinder for Word - Win

When I launch or quit Word XP, I get errors about an expired macro, written by CambridgeSoft.

ChemBioFinder  -  ChemFinder for Word - Win

When I launch or quit Word XP, I get errors about an expired macro, written by CambridgeSoft.

ChemDraw  -  Installation - Win

I get the following error message when trying to install ChemDraw under Windows XP: "The wizard was interrupted before CS ChemDraw could be completely installed. Your system has not been modified. To complete installation at another time please run setup again. Click Finish to exit the setup wizard."

ChemDraw  -  Excel Add-Ins - Win

I have a French version of Microsoft Office. After installing ChemOffice, I do not see the ChemOffice Add-Ins in the list of Add-Ins within Excel.

ChemDraw  -  Miscellaneous - Mac

Many of the images in the ChemDraw Help are missing.

ChemDraw  -  Excel Add-Ins - Win

When attempting to use a CambridgeSoft Excel Add-In, at some point I get: Cannot find ActivateWorksheet.

ChemDraw  -  PLUGIN - Win

During the installation of the 8.0 Plugin to Netscape 7.1, I receive the following error message: "failure launchappandwait".

Chem3D  -  PLUGIN - Win

I just got the 8.0 Chem3D Plugin installed, but now none of my 3D structures show up in my web browser.

ChemBio3D  -  PLUGIN - Win

I just got the 8.0 Chem3D Plugin installed, but now none of my 3D structures show up in my web browser.

ChemDraw  -  Print - Mac

I am having problems printing Word or Excel or Power Point Version X for MacOS X documents containing ChemDraw structures.

ChemFinder  -  Search - Win

How do I do a NOT search in a number field?

ChemBioFinder  -  Search - Win

How do I do a NOT search in a number field?

E-Notebook  -  Miscellaneous - Win

I just installed ChemOffice. If I try to print or export to word from E-Notebook I get the error message, "Sorry, Automation error. The object invoked has disconnected from its clients."

ChemFinder  -  Miscellaneous - Win

Atom labels are too small in the Structure box in ChemFinder. How do I increase the size of the font?

ChemBioFinder  -  Miscellaneous - Win

Atom labels are too small in the Structure box in ChemFinder. How do I increase the size of the font?

ChemDraw  -  Installation - Win

I downloaded the installer, but when I try to run the installer, I get a message indicating that the Windows installer may not be valid.

ChemOffice  -  Installation - Win

I downloaded the installer, but when I try to run the installer, I get a message indicating that the Windows installer may not be valid.

ChemDraw  -  Copy and Paste - Win

I cannot copy structures from SciFinder Scholar and paste into ChemDraw.

ChemDraw  -  Screen Problems - Win - Mac

Some dialog boxes are cut off. For example, I can't see the all of the Document Settings dialog box.

Databases  -  The Merck Index - Win

Where do I report data content issues for the Merck Index?

ChemOffice  -  Installation - Win

During the installation I get a bunch of 1406 errors.

ChemDraw  -  Miscellaneous - Win - Mac

When I flip a structure, the absolute stereochemistry is not preserved.

ChemFinder  -  Search - Win

How do I restrict my search on a text field to the records which don't have an entry for that field?

ChemBioFinder  -  Search - Win

How do I restrict my search on a text field to the records which don't have an entry for that field?

ChemDraw  -  PLUGIN - Mac

How come my Plugin does not work with Internet Explorer for the Mac or Apple's Safari browser?

ChemFinder  -  Miscellaneous - Win

How can I delete all the records in a hitlist at one time?

ChemBioFinder  -  Miscellaneous - Win

How can I delete all the records in a hitlist at one time?

ChemDraw  -  Launch - Mac

I have to insert serial number and reg code every time I launch ChemDraw in MacOS X.

ChemDraw  -  Launch - Mac

After installing the 7.0.3 update, classic mode launches when I try to launch ChemDraw.

ChemDraw  -  Miscellaneous - Mac

I just downloaded ChemDraw from your ChemStore, but it attempts to launch MacOS 9 when it tries to unstuff the downloaded file.

ChemDraw  -  Structure to Name - Mac

After selecting a structure, the menu Structure...Convert Structure to Name returns an error message "Sorry, you do not have permission to write to that folder." ChemOffice was installed by a user with system-administrator privileges. I am not in the admin group. What do we need to do to let non-admin users use the AutoNom function?

ChemDraw  -  Excel Add-Ins - Win

I get a Microsoft Visual Basic Run-time Error '48': Error in Loading DLL when I open Excel.

Chem3D  -  GAMESS - Win

Can I use any version of GAMESS with Chem3D?

ChemBio3D  -  GAMESS - Win

Can I use any version of GAMESS with Chem3D?

Chem3D  -  GAMESS - Win

Does the CambridgeSoft version of GAMESS contain the full functionality of the program?

ChemBio3D  -  GAMESS - Win

Does the CambridgeSoft version of GAMESS contain the full functionality of the program?

ChemDraw  -  Text - Win - Mac

I can't use the Flush Left command in the Text menu on an atom label. Nothing happens, and Automatic is still checked if I look at the status in the Text menu.

ChemDraw  -  PLUGIN - Win

I don't have administrative privileges to install the free ChemDraw Net Plugin, so a network administrator installed the software. The Net Admin can use the software after installing, but when I log in, the Plugin does not load.

ChemDraw  -  Drawing - Win - Mac

Can I build a peptide by typing amino acid strings together?

ChemFinder  -  Miscellaneous - Win

I cannot use Synthline with ChemFinder.

ChemBioFinder  -  Miscellaneous - Win

I cannot use Synthline with ChemFinder.

Databases  -  The Merck Index - Win

I did a search for a word in the Toxicity field but got no hits, even though I know the word exists in the field.

Chem3D  -  Miscellaneous - Mac

Compute Properties does not work.

ChemBio3D  -  Miscellaneous - Mac

Compute Properties does not work.

ChemFinder  -  Miscellaneous - Mac

The formula and molecular weight are incorrect for my structure.

ChemBioFinder  -  Miscellaneous - Mac

The formula and molecular weight are incorrect for my structure.

ChemFinder  -  CAL - Win

The GETDATA command does not seem to work.

ChemBioFinder  -  CAL - Win

The GETDATA command does not seem to work.

ChemDraw  -  Miscellaneous - Win - Mac

How can I create a keyboard shortcut to a tool in the Tools Palette?

ChemDraw  -  Launch - Mac

Every time I launch ChemDraw using MacOS X, I am asked to locate the Isotopes Table.

ChemOffice  -  Miscellaneous - Win

Is your software CITRIX or terminal server compatible?

ChemFinder  -  Open - Win

I just installed the ChemFinder 7.0.3 patch. Other users still using ChemFinder 7.0.1 cannot open my databases now.

ChemBioFinder  -  Open - Win

I just installed the ChemFinder 7.0.3 patch. Other users still using ChemFinder 7.0.1 cannot open my databases now.

ChemFinder  -  Miscellaneous - Win

Suddenly, I am not able to import SD Files or create new databases. After it scans the SD File, and I click on the button to Import, nothing happens. When I try to create a database, I get an error message about permission denied.

ChemBioFinder  -  Miscellaneous - Win

Suddenly, I am not able to import SD Files or create new databases. After it scans the SD File, and I click on the button to Import, nothing happens. When I try to create a database, I get an error message about permission denied.

ChemFinder  -  Import - Win

After installing Windows XP Service Pack 1 (SP1) or MS Office 2000 SP3, I am not able to import SD Files. After it scans the SD File, and I click on the button to Import, nothing happens.

ChemBioFinder  -  Import - Win

After installing Windows XP Service Pack 1 (SP1) or MS Office 2000 SP3, I am not able to import SD Files. After it scans the SD File, and I click on the button to Import, nothing happens.

ChemDraw  -  Open - Win

I cannot open ChemDraw files sent by Netscape's Mail program. ChemDraw gives a message that the file does not appear to be a ChemDraw file.

ChemDraw  -  Structure to Name - Win

Whenever I try to use the Structure to Name feature, I get "That file could not be found".

ChemOffice  -  Miscellaneous - Win

BioAssay Manager is supposed to come with ChemOffice Ultra, but I cannot find it after installing ChemOffice.

ChemDraw  -  Structure to Name - Mac

Convert Structure to Name returns an error message "Sorry, you do not have permission to write to that folder." ChemOffice was installed by a user with system-administrator privledges. I am user2 and not in the admin group. What do we need to do to let non-admin users use the AutoNom function?

ChemDraw  -  PLUGIN - Mac

I'd like to use the ChemDraw Plugin with Mozilla or Netscape 7 for the Mac, but it doesn't work.

ChemDraw  -  Name to Structure - Win - Mac

I drew a structure, used the Structure to Name command to generate a name, then I used the Name to Structure command to generate the structure, but did not get the starting structure. Why?

ChemFinder  -  Import - Win

When I import an SD File, ChemFinder creates a tabbed form. How do I get all of the fields to appear one one form when importing?

ChemBioFinder  -  Import - Win

When I import an SD File, ChemFinder creates a tabbed form. How do I get all of the fields to appear one one form when importing?

ChemDraw  -  Settings - Win - Mac

How do I set ChemDraw to open with specific draw, text and page settings?

ChemDraw  -  Miscellaneous - Win - Mac

The Molecular Weight and formula for the structure I have drawn does no match the known molecular weight and formula. It appears that an extra Hydrogen(s) has been added to the structure, but it is not clear where.

ChemDraw  -  Text - Win

I need to use the Helvetica font, but ChemDraw for Windows does not have this font. How do I get it?

ChemDraw  -  Save - Mac

Every time I try to Save or Save As in ChemDraw I get An unexpected error occurred (#-5699).

ChemDraw  -  Excel Add-Ins - Win

My ChemDraw for Excel Add-In is not working properly.

ChemDraw  -  Excel Add-Ins - Win

After drawing a reaction in ChemDraw for use with Combichem, when I return to ChemDraw, the reaction never displays. The cursor stays as an hourglass.

ChemDraw  -  Excel Add-Ins - Win

When I try to activate the ChemDraw for Excel Add-In, I get an error about an invalid checkpoint or invalid entry point in CFXLib.dll.

ChemDraw  -  Excel Add-Ins - Win

The displaying of structures is slow when using the Show Picture command in my Excel worksheet.

ChemDraw  -  Excel Add-Ins - Win

I am able to export an SD File from Excel, but no structure information is present in the SD File.

ChemDraw  -  Miscellaneous - Mac

Under MacOS 10.2, ChemDraw seems to crash a lot, particularly when editing the Page Setup settings.

ChemDraw  -  Settings - Mac

I just upgraded to MacOS 10.2, and now the Page Settings like Landscape, Paper Size, and Margins don't save with the document.

ChemDraw  -  Editing - Win

I just upgraded to Microsoft Office XP, service pack 2 (SP2). Now when I double click on a structure to edit it in Word, I get, "This object is corrupt or is no longer available."

ChemFinder  -  Miscellaneous - Win

How do I export my subform data or make my subform data show up when I put the main form in Data Table view?

ChemBioFinder  -  Miscellaneous - Win

How do I export my subform data or make my subform data show up when I put the main form in Data Table view?

ChemDraw  -  X Platform - Win - Mac

Atom labels do not show up when I transfer a Word or PowerPoint doc created on a PC containing embedded ChemDraw structures to Word or PowerPoint X on a Mac.

Chem3D  -  Surfaces - Mac

After MOPAC Energy minimization with properties - Molecular surfaces and Electrostatic potential - selected, attempts to generate Molecular Electrostatic Potential surface results in the message - 'Sorry, disk "unknown" does not exist or is not available.'

ChemBio3D  -  Surfaces - Mac

After MOPAC Energy minimization with properties - Molecular surfaces and Electrostatic potential - selected, attempts to generate Molecular Electrostatic Potential surface results in the message - 'Sorry, disk "unknown" does not exist or is not available.'

ChemDraw  -  Editing - Win

When I double click on a structure pasted or inserted in another application like Word, ChemDraw does not launch separately for editing. Instead the ChemDraw tools appear within the application. How can I get ChemDraw to launch separately for editing?

ChemDraw  -  Miscellaneous - Win

After upgrading to Microsoft Office (2002) XP service pack 2, I find that I am having trouble editing structures in my Word documents. Sometimes I get unknown errors.

ChemDraw  -  PLUGIN - Win

I just installed Windows 2000 Service Pack 3 (SP3), and now my ChemDraw Plugin does not load in Internet Explorer.

ChemDraw  -  Installation - Mac

I have MacOS 10.2 or higher. When I try to install ChemOffice or ChemDraw, I get a message that the installation requires a system folder and the installation quits without installing.

ChemOffice  -  Installation - Mac

I have MacOS 10.2. When I try to install ChemOffice or ChemDraw 7, I get a message that the installation requires a system folder and the installation quits without installing.

ChemDraw  -  Print - Mac

I just upgraded to Microsoft Word X, and now no matter what settings I choose in the ChemDraw Preferences, I always get low resolution images in the print out.

Chem3D  -  Save - Mac

Every time I try to "Save" or "Save As" I get an error message, number #-5699.

ChemBio3D  -  Save - Mac

Every time I try to "Save" or "Save As" I get an error message, number #-5699.

ChemDraw  -  Miscellaneous - Mac

I'm using KeyServer to manage the number of ChemDraw licenses in use. If I boot up in Mac OS 9.x and try and run the keyed version of ChemDraw, I get the error 'A copy of the KeyAccess Extension must be in your System Folder on Startup'.

If I boot up in OS X and run the same classic version of ChemDraw it works."

ChemDraw  -  Miscellaneous - Win

I have a list of SMILES strings. How do I convert them to structures?

ChemDraw  -  Excel Add-Ins - Win

Instead of structures in my Excel spreadsheet, I see strange characters.

ChemDraw  -  Excel Add-Ins - Win

I just installed CambridgeSoft 2002 software, but now when I launch Excel, I get the following error:

Runtime error 48 missing cfxllib.dll file.

ChemFinder  -  CAL - Win

How do I reference a field in a subform in a CAL script?

ChemBioFinder  -  CAL - Win

How do I reference a field in a subform in a CAL script?

E-Notebook  -  Launch - Win

When I launch E-Notebook, I get the following error:

Error loading main form:372
Description: failed to load control 'SpectraPageCtl' from. Your version of may be outdated. Make sure you are using the version of the control that was provided with your application.

ChemFinder  -  Miscellaneous - Win

Can I put a gif file or other type of picture in a ChemFinder form?

ChemBioFinder  -  Miscellaneous - Win

Can I put a gif file or other type of picture in a ChemFinder form?

ChemDraw  -  ChemNMR - Win - Mac

Where is ChemNMR? I just upgraded and cannot find this feature.

ChemFinder  -  CAL - Win

How can I debug a CAL script?