Desktop Support
By Phone
Phone support for technical issues will be available at no charge for the following customers:
- Current Enterprise and Desktop Ultra, Pro or Std Service Contract holders
- Term license users
- Users still within the 30 day warranty period
Customers can call Monday-Friday, 8AM-6PM EST:
- US Toll-Free: 1 800 315-7300
- International: 1 617 588-9300
- Europe Toll-Free: 00 800 875 20000
- Europe Tel: +44 1223 464900
*If you are not eligible for free phone support, please have your credit card available when calling. Desktop phone support per incident charge will be $60.
By Email
Ultra Support Service members can login into their Personalized Customer Connection Web Form.
Standard Email support is available for
- Current Enterprise and Desktop Ultra, Pro or Std Service Contract holders
- Term license users
- Users still within the 30 day warranty period
- Users who are not past the one year of email support included with the current release at the time of purchase
You can either email support@cambridgesoft.com (be sure to include your serial number) or use our support web form.
For Asia Pacific Support, e-mail supportap@cambridgesoft.com.
If you are no longer eligible for free email support, you can purchase an email incident at our SciStore.
Please note that only the Ultra Support Service Plan covers Software Developer Kit related questions, such as automation questions, custom script help, or sample scripts. For SDK questions by users not covered by an Ultra level support plan, please visit the SDK web site.
Enterprise Service