Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

Contact Us » Support

Standard electronic support is available for

  • Customers with a current Support & Maintenance contract
  • Term license users
  • Users still within the 30 day warranty period
Click the Button below

All users can log into our Support Case Portal to create Support requests and to view real-time information on existing requests.

Ultra Support Service members can login into their Personalized Customer Connection Web Form.

Please note that only the Ultra Support Contract covers Software Developer Kit related questions, such as automation questions, custom script help, or sample scripts. For SDK questions by users not covered by an Ultra level support plan, please visit the SDK web site.

Phone support for technical issues will be available at no charge for the following customers:

  • Customers with a current Support & Maintenance contract
  • Term license users
  • Users still within the 30 day warranty period

Customers can call 1-781-663-8011 Monday-Friday: 8 AM-8PM EST, CET, and 9-6 PM JST