Desktop and Enterprise Software, Solutions and Services for Chemists and Biologists.

Contact Us » Support

Standard electronic support is available for

  • Customers with a current Support & Maintenance contract
  • Term license users
  • Users still within the 30 day warranty period
Click the Button below

All users can log into our Support Case Portal to create Support requests and to view real-time information on existing requests.

Ultra Support Service members can login into their Personalized Customer Connection Web Form.

Phone support for technical issues will be available at no charge for the following customers:

  • Customers with a current Support & Maintenance contract
  • Term license users
  • Users still within the 30 day warranty period

*Elements Basic Subscriptions do not include phone support.

Customers can contact support by creating a ticket above or by calling Monday-Friday: 8 AM-8PM EST, CET, and 9-6 PM JST

  • US/AP 1-781-663-8011
  • Austria 0800 00 5163
  • Belgium 080040858
  • The Netherlands 08000234490
  • Luxembourg 080026588
  • Sweden 0200 88 75 20
  • Norway 800 18 854
  • Denmark 80 88 42 36 / 48 16 90 00
  • Finland 0800 117186
  • Germany 0800 000 6679
  • Switzerland 0800 00 1125
  • UK 0800 89 60 46
  • Ireland 1800 932 886
  • Italy 800 906 642
  • France 0805 111 333
  • Spain 800 099 164
  • Poland 800 880 888